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Wish Serrano Resort

5.0 star property

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Photo gallery for Wish Serrano Resort

Indoor pool, outdoor pool, sun loungers
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Junior Suite, Balcony | 1 bedroom, premium bedding, minibar, in-room safe
4 restaurants, breakfast, lunch, dinner served; barbecue
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Parking available
  • Pool
  • Spa
  • Pet friendly
$155
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
Av das Hortensias, 1480, Gramado, RS, 95.670-138
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Gramado Covered Street
    ‪6 min walk‬
  • Place, Mini Mundo
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪77 min drive‬

Room options

View all photos for Premier Room, Balcony

Premier Room, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Premier Room, Balcony

8.6 out of 10
Excellent
(11 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Room, Annex Building

Standard Room, Annex Building | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room, Annex Building

9.0 out of 10
Wonderful
(37 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Premiere

Premiere | 1 bedroom, premium bedding, minibar, in-room safe

Premiere

9.0 out of 10
Wonderful
(10 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, minibar, in-room safe

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Wish Serrano Resort

5-star hotel in Gramado Centro
This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge.
Wish Serrano Resort offers 268 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs with jetted bathtubs, complimentary toiletries, and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, Wish Serrano Resort features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and a meeting room. Event facilities measuring 11119 square feet (1033 square meters) include conference space. This luxury hotel also offers an outdoor pool, a children's pool, and a hot tub. Onsite parking is available (surcharge).

Wish Serrano Resort has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 45 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.60 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 45.00 per day
  • Pet fee: BRL 135.60 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1000 reviews
Rating 8 - Good. 228 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jediael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Marco

Traveled with family
Stayed 3 nights in Jul 2025

8/10 Good

Caio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025

4/10 Poor

LINA

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
O café da manhã foi de baixa qualidade. A saduicheira estava MUITO suja, não é limpa há muito tempo, no geral o local não oferece conforto, é barulhento e o alimento servido deixa muito a desejar.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

TIAGO

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

sharmila

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025

10/10 Excellent

Matías

Stayed 1 night in Feb 2025

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025

4/10 Poor

Gabby

Traveled with family
Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024

6/10 Okay

karen

Stayed 1 night in Dec 2023

10/10 Excellent

Dagoberto

Stayed 4 nights in Mar 2023

10/10 Excellent

Thialos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the city.
Stayed 3 nights in Apr 2023

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Anette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful!
Stayed 1 night in Aug 2022

10/10 Excellent

Nilsara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view of the hotel was beautiful. From my room, I could see the sunrise and sunset also city and hear the bells from the cathedral near by it was wonderful and romantic.
Stayed 5 nights in May 2022

10/10 Excellent

Chana

Stayed 3 nights in May 2022

8/10 Good

douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Lower rooms noisy in AM from parking garage employees yelling.
Stayed 1 night in May 2022

10/10 Excellent

Mauricio

Stayed 1 night in May 2022

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Outstanding customer service. Karaoke at night was a blast. Marcelo made all of us feel very welcome … kids had a blast. Property is pretty. Great breakfast buffet options. Very clean. Indoor pool was nice too.
Stayed 1 night in Mar 2022

8/10 Good

Daniel Siebel

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Tentam te vender time-sharing, mas hotel é bom

Ficamos quatro dias e a estadia foi boa. O serviço deixa a desejar, acredito que seja pelo Covid. Me parece que o hotel não treina os funcionários bem, estavam meio perdidos. É um hotel de pacotes de turismo, família com crianças, com muitas atividades.
Stayed 3 nights in Nov 2021

6/10 Okay

thais

Stayed 1 night in Oct 2021

6/10 Okay

DIOGO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021