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Standard Room, Annex Building

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$140* Per night/room Dec 12 - Dec 13

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premier Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premiere

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Amenities

Property Features

In addition to a children's pool and an indoor pool, Wish Serrano provides an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a bar/lounge and a poolside bar. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and a meeting room. Event facilities measuring 11119 square feet (1033 square meters) include conference space. This luxury hotel also offers a spa tub, a fitness center, and a sauna. Onsite parking is available (surcharge).

Wish Serrano has designated areas for smoking.

  • Picnic area
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Dry cleaning/laundry service
  • Valet parking (surcharge)
  • Conference space size (meters) - 1033
  • Number of meeting rooms - 1
  • Luggage storage
  • Hair salon
  • Concierge services
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis courts - 1
  • Total number of rooms - 268
  • Number of floors - 4
  • Number of buildings/towers - 3
  • Tennis on site
  • Fireplace in lobby
  • Barbecue grill(s)
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Conference space
  • Free breakfast
  • Concerts/live shows
  • Tours/ticket assistance
  • Year Built - 1976
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Free wired internet
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 1
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 1
  • Conference space size (feet) - 11119
  • Laundry facilities
  • Arcade/game room
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Room Amenities

Wish Serrano offers 268 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Television
  • Wheelchair accessible
  • Minibar
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Ceiling fan
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Cable TV service
  • Free WiFi
  • LCD TV
  • Bedsheets provided
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Wardrobe or closet

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Food & Drink

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.

Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Rafting nearby
  • Volleyball on site

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: BRL 2.55 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: BRL 40.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Service animals are allowed

Service animals are exempt from fees/restrictions

Electrostatic spray is used for disinfection

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Hotel Names

  • Serrano Convenções
  • Serrano Convenções Gramado
  • Serrano Resort
  • Serrano Resort Convenções
  • Serrano Resort Convenções Gramado
  • Wish Serrano Resort Gramado, Brazil
  • Serrano Hotel Gramado
  • Wish Serrano Convention
  • Wish Serrano Convention Gramado
  • Wish Serrano Resort Convention
  • Wish Serrano GJP Hotel Gramado
  • Wish Serrano GJP Hotel
  • Wish Serrano GJP Gramado
  • Wish Serrano GJP
  • Serrano Resort Convenções SPA
  • Wish Serrano Hotel Gramado
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano
  • Wish Serrano Resort Convention Gramado
  • Wish Serrano BY GJP
  • Wish Serrano Hotel
  • Wish Serrano Gramado
  • Wish Serrano Hotel Gramado

Hotel Reviews

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