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Gossersweiler-Stein Vacation Packages

Would rate 4.5, only thing that was slightly awkward was the layout of the bathroom in our room. Otherwise as mentioned by others AC is limited to 22 degrees, which could be cooler when it's 30+ outside. However breakfast was decent, staff generally helpful and amenities plentiful with water and coffee available 24/7. Location is great as well so overqlltfor the price we paid pretty good value for money.

The room was clean. The location was lovely and quiet. Breakfast was a nice variety. All in all a nice place to stay for a few days.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

The room's layout is excellently designed and impressive.

Staff was not helpful when trying to check in or out. The staff refused to allow any new guests to check in prior to the 4 o'clock stated time causing a traffic jam of guests at the desk.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.