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Resorts World Genting - First World Hotel

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Check-in/check-out kiosk
World Club Room | Bathroom | Shower, free toiletries, hair dryer, towels
Check-in/check-out kiosk
Superior deluxe | Bathroom | Shower, free toiletries, hair dryer, towels
Buffet

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Genting Highlands, 69000 Genting, Highlands, Genting Highlands, Pahang, 69000
  • First World Plaza
    ‪1 min walk‬
  • SkyAvenue
    ‪1 min walk‬
  • Genting SkyWorlds Theme Park
    ‪7 min walk‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪62 min drive‬

Room options

About this property

Resorts World Genting - First World Hotel

Genting Highlands hotel connected to a shopping center, walkable to Genting SkyWorlds Theme Park
This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite.
Resorts World Genting - First World Hotel offers 6083 accommodations with complimentary toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures.
Resorts World Genting - First World Hotel features a full-service spa and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A business center is on site.

This family-friendly hotel also offers a casino, a children's club, and a vending machine.

Resorts World Genting - First World Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
The Food Factory - This buffet restaurant specializes in international cuisine and serves breakfast only.
Room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Dial-up internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MYR 35 for adults and MYR 17 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Food Factory

Things to do

  • Bowling alley
  • Casino
  • Children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Family friendly

  • Bowling alley
  • Children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 35.00 for adults and MYR 17.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

First Hotel World
First World Genting Highlands
First World Hotel
First World Hotel Genting Highlands
Hotel First World
World First Hotel
1st World Hotel
Resorts World Genting First World Hotel Genting Highlands
Resorts World Genting First World Hotel
Resorts World Genting First World Genting Highlands
Resorts World Genting First World

Resorts World Genting - First World Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 141 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 274 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 124 out of 1000 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

CH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not so clean and getting older. But it is a best choice for Genting Highlands trip if you are looking for budget cost.
Stayed 1 night in Dec 2023

10/10 Excellent

Setiawan

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness

Slow like snail

Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
Stayed 3 nights in Jun 2023

6/10 Okay

Whuang

Traveled with family

Trip

Room size is very small and basic accessory limited. Overall location & foods easy asceses.
Stayed 4 nights in Jun 2023

6/10 Okay

Vincent

Traveled with family and small children
Liked: Cleanliness
Take long time to check in
Stayed 1 night in Jun 2023

4/10 Poor

Fiona

Stayed 5 nights in Jun 2023

2/10 Terrible

Fiona

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Nowhere near First World

This is by far the lousiest hotel stay. It’s worse than budget hotel. Bedsheets were dirty with stains and foul smell, curtains and windows were mouldy, locker was not working and sink was dirty. I’m totally disgusted by the standard. What’s the point of having many rooms but unable to maintain them properly?
Bedsheet with stain
Mouldy curtains
Mouldy curtains
Window with algae
Stayed 5 nights in Jun 2023

10/10 Excellent

Koh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing short vacation

Stayed 3 nights in May 2023

10/10 Excellent

aiwei

Stayed 2 nights in Apr 2023

8/10 Good

CLEMENT

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

IT TOOK 2 HOURS to check-in

l was REALLY AMAZED that it took us 2 hours to check-in to 4 rooms. I self-check-in from the machine / kiosk for my complimentary room very fastly for about 10 minutes. Then, l checked in for the other 3 rooms for my friends and there was no way that l could do with the kiosk / machine. l was told to queue for the OTC or xxxx machine which was not helping at all . THEN l asked staff to help, 2 staff spent their best and very hard effort for about 1 and half hours, but could not retrieve my 3 paid rooms via the Hotel.com........... Until 2 hours later, the OTC or XXX kiosk could get me all the code numbers for us to go to the self-checkin kiosk by ourselves. After round and rounds and rounds, again l could not made it. l had to ask another 2 staff to assist, then we could settle the check-in problems. ALL 6 of us WERE SO FRASTRATED with the check-in procedures and system.
Stayed 2 nights in Apr 2023

6/10 Okay

Derrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Irma

Traveled with family
Stayed 2 nights in Apr 2023

10/10 Excellent

Kel Vin

Traveled with family
Liked: Staff & service, amenities
Should improve or check in SOPs
Stayed 1 night in Mar 2023

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

WeiKuen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in takes more than 1 hours and our request for a queen bed and Mountain View was not accepted. No toilet amenities available and the room looks dirty
Stayed 1 night in Apr 2023

10/10 Excellent

Peisee

Stayed 2 nights in Mar 2023

4/10 Poor

Deborah

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
location is good
Stayed 2 nights in Mar 2023

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient, dirty, floor contain left over bread when check in. Dusty floor, toilet water flush spoilt.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Under average hotel

Poor/choatic check-in system, thin pillows,entire level under renovation,wet painted. Was given tower 3, very long walk to action areas.
Stayed 2 nights in Mar 2023

6/10 Okay

Albert

Liked: Staff & service
Nothing to shout about, very basic room. Tiny TV. Everything is old
Stayed 3 nights in Feb 2023

8/10 Good

Nurul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to themepark
Stayed 1 night in Feb 2023

8/10 Good

Wai leong

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Ngung Chia

Stayed 2 nights in Feb 2023

8/10 Good

Komala, Petaling Jaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2023

8/10 Good

Warren

Traveled with family
Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Feb 2023

8/10 Good

Maung Kyaw

Traveled with group
Liked: Cleanliness, staff & service, amenities
Pillow are poor condition
Stayed 3 nights in Feb 2023