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Hey Lou Hotel Frankfurt Airport

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Photo gallery for Hey Lou Hotel Frankfurt Airport

Daily buffet breakfast (EUR 19.95 per person)
Electric vehicle charging station
Dinner served, Regional cuisine, garden views
Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
$88
includes taxes & fees
Jan 30 - Jan 31

Explore the area

View in a map
Isarstrasse 2, Kelsterbach, HE, 65451
  • Place, Taunus Nature Park
    ‪5 min walk‬
  • Place, Macao Casin
    ‪10 min walk‬
  • Place, Wasserwerk Hattersheim
    ‪15 min drive‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds, Non Smoking

9.2 out of 10
Wonderful
(13 reviews)
  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Single Room, 1 Twin Bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Single Room

  • Sleeps 1

View all photos for Business King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business King Room - Non-Smoking

  • Sleeps 2

View all photos for Standard King Room - Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard King Room - Non-Smoking

  • Sleeps 2

View all photos for Business Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Standard Room with Two Single Beds-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room with Two Single Beds-Non-Smoking

  • Sleeps 2

View all photos for Family Room-Non-Smoking

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Room-Non-Smoking

  • Sleeps 4

View all photos for Business Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Business Single Room

  • Sleeps 1

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About this property

Hey Lou Hotel Frankfurt Airport

3-star Kelsterbach hotel with restaurant
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request.
Hey Lou Hotel Frankfurt Airport offers 234 air-conditioned accommodations with hair dryers and complimentary toiletries. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 1421 square feet (132 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite parking is available (surcharge), along with a car charging station.

Hey Lou Hotel Frankfurt Airport is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
Craft-Beer-Brewery - Overlooking the garden, this brewpub specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Brauhaus - Onsite theme restaurant. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 19.95 for adults and EUR 9.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brauhaus
  • Craft-Beer-Brewery

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Hiking/biking trails

Family friendly

  • Children's games
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,421 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 19.95 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 9.95 for children
  • Self parking fee: EUR 15.00 per day
  • Pet fee: EUR 19.95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Hotel Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West Kelsterbach
Comfort Frankfurt Airport West
Comfort Frankfurt West

Hey Lou Hotel Frankfurt Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 408 out of 902 reviews
Rating 8 - Good. 303 out of 902 reviews
Rating 6 - Okay. 114 out of 902 reviews
Rating 4 - Poor. 45 out of 902 reviews
Rating 2 - Terrible. 32 out of 902 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Traveled with family
Liked: Staff & service
Check in was different as we had to check our selves in. The room was hot, the A/C was not cooling down the room. I moved a night stand and a silver fish came darting out. Small tight room. Bathroom was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very punctual
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The ala carte diner was excellent as was the buffet breakfast, it was a bonus having the shuttle, it's too bad the driver would not load our luggagin the storage area, havin all that luggage on the bus itself, was bad, the rooms modern , bathroom 5 *****, wonderful shower experience
Stayed 2 nights in Oct 2025

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really
Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, staff was friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Airport shuttle was convenient, but had to look hard to find the schedule on the website for pickup at the airport. They had a map of the location, which is at the hotel shuttle bus pickup location, however this wasn't explicitly stated. Leaving from the hotel was not a problem as the schedule is posted in the elevator. Self check in, but someone was there to assist. Quiet comfortable room, although there was construction across the street in the morning
Stayed 1 night in Oct 2025

10/10 Excellent

Marco

Stayed 2 nights in Sep 2025

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle runs once an hour with a 4 hour after 10:30 ish… starts back around 2:30 or 3 I think…. Might be important if you have a flight at that time. Strange self check in… that was new to me!
Stayed 1 night in Sep 2025

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very nicely decorated and the airport shuttle was great!! It was very warm in the room and we couldn't figure out how to get the a/c to work. Opened the windows but it was still very warm. It would be nice to have coffee service in the room!
Stayed 3 nights in Sep 2025

10/10 Excellent

Coletta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a “family room” with the connecting door. It was perfect for our family stay the young woman at the front desk was amazingly helpful! The complementary shuttle bus ride to the airport was critical for us. Temperature in the room was perfect, great shower, comfortable beds. I’d stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Scarlett

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ok for a night if you need to be near the airport.

Hotel is clean and handy but very self serve. You have to check yourself in and decide if you want breakfast, hard to add after. Shuttle to airport is only until 10:30 am so useless if you travel after that. Almost no staff around.
Stayed 1 night in Oct 2025

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but small room. Prob was got on a hey Lou shuttle but it took us to different hotel Enjoyed the brewery on premise
Stayed 1 night in Sep 2025

6/10 Okay

William

Disliked: Staff & service
Food at breakfast and dinner were decent but service overwhelmed by volume and way under-staffed. Rooms ok but ripped and torn furniture in rooms. The worst part was the check-in staff, who was useless, selective in helping only others, and not helpful on the Sept 21 check-in; and on the Oct 1 check-in, the check-in staff was totally nonexistent, helping only a boatload of customers who missed their flights with airline vouchers, and no one to assist full paying hotel customers like us.
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Comfortable bec
Stayed 1 night in Sep 2025

8/10 Good

natalie

Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, but after a long trip to get to the hotel, to figure out the self checkin / check put / qr codes without good wifi/ data was chanllenging. The staff was helpful, but it wasn't obvious what to do when technology wasn't working.
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here reminded me of the final scene of 2001: A Space Odyssey, but it was comfortable and convenient. Although I can apparently check myself in and out (even if I have to wrestle with German) I miss the human touch. The saving grace was the woman who served me an excellent venison stew in the restaurant.
Stayed 1 night in Sep 2025

10/10 Excellent

Jerome

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place next to the airport

Great place if you looking for a night before taking a plane at FRA Even find a great place across the river, 15m for a good schnitzel. Next time I’m around and need a room for one night before my fly I know where I will stay. Great shuttle to the airport
Stayed 1 night in Aug 2025

8/10 Good

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, newer hotel offering the traveller a list of conveniences including a great breakfast and free airport shuttle. Well priced for what is offered.
Stayed 1 night in Sep 2025

6/10 Okay

Suzanne M

Night we stayed there was a private company function and the restaurant was closed. The buffet was open waitress said she could make a salad plate for about 20 euros. However that was limited because of the layovers and airlines paid for that. No other restaurant close to the area either
Stayed 1 night in Sep 2025

8/10 Good

BIlly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much in the area
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa, Howard Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet and the airport shuttle is great although it does only run once an hour. Breakfast was decent, they tried to keep it stocked up even during busy times. Would come back!
Stayed 2 nights in Sep 2025

10/10 Excellent

Noel, Josephine

Stayed 1 night in Sep 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and quiet
Stayed 1 night in Sep 2025

10/10 Excellent

Nurit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, helpful staff
Stayed 1 night in Sep 2025