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The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

The room and resort is very well maintained and care is given. The pool and grounds are kept very clean. The food is part of the experience of the hotel and is prepared with expertise.

Great location. Poor service from management. Apartment had a few issues that were not dealt with.

Best restaurant is the Bistro. We had the best food there. Our room was always very clean and organized she was the best. The pool bar needs to have two dishwashers because when it rains they only rise the glasses they don’t even use soup. It was true after I complained the put someone to wash the glasses when the dishwasher was full. When you arrive the staff when show you the place.

Truly magical - enjoyed the food, the staff were helpful and friendly and activities complimentary and top drawer