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We ended up staying here unexpectedly for several nights after the A/C went out at our house during the Las Vegas heat, and overall it turned into a really good stay. The staff was consistently friendly and helpful, which made the whole situation a lot easier to deal with. We stayed in a one-bedroom villa and were very happy with it. It was comfortable, had plenty of space, and felt more like a small apartment than a standard hotel room. The amenities were also very nice and gave us a chance to actually enjoy ourselves despite the reason we were there in the first place. What started out as an inconvenient situation ended up being a much more enjoyable stay than we expected. I would definitely consider staying here again, especially for a longer stay where having the extra space and amenities makes a difference.

First timer in Miami... excellent choice for hotel stay. The hotel and room was top tier, spacious, and clean. The service was warm, welcoming, and consistent throughout the stay. Last but not least location was centralized to our itinerary where we could walk or take a quick uber due to the hit/miss with the rain. I would definitely stay here again and recommend.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Third stay at The Berkley & the deterioration in standards was remarkable. 1st apartment had broken AC. After 28 hours awake travelling, we’d unpacked & put away our shopping, only to pack up & move at 10pm on our 1st night. The replacement wasn’t properly cleaned, with food under the sofa. The bathroom extractor was clogged solid with dust, the washer/dryer cupboard door fell off when opened & the shower stayed hot for approx 5 minutes. Most concerning, an electrical socket had been crudely cut to make the faceplate fit, leaving a large accessible gap beside a mains outlet & potential shock hazard. The fridge/ice-box leaked despite 2 maintenance visits & eventually flooded the fridge. Refrigerated medication & food had to be discarded. Kitchen equipment was so poor we bought our own. The pool was dirty, unheated for around 2 weeks & its access gate repeatedly failed. Lifts were frequently out of order. No apartment refresh was offered in 22 nights. We disputed an additional resort fee as our Expedia booking stated property charges were included. Management agreed, yet our card was later charged anyway & only reversed after we complained again. We also received repeated phishing emails containing reservation-specific information. Despite raising this with staff & managers, we received no meaningful explanation. These weren’t matters of personal preference or expectations, but repeated failures of accommodation, maintenance & service. After 3 stays, we won’t return.

The hotel is very beautiful, i'll give it that. The location was okay, though it was a little far from a lot of the places we were going. But I have to be honest about the housekeeping, because this really bothered me. When I pulled back the comforter to get into bed, there was makeup on the sheets they clearly had not been washed. I called to ask for fresh sheets, and when someone finally came, they didn't even change them. They just flipped the same sheet around, I know because I checked the bottom of the sheet. That was honestly disgusting, and I was very upset. I tried not to let it ruin the trip with my sister, but clean sheets are the bare minimum. Beautiful property, but this needs to be fixed."

We booked our room with Expedia and was told we would owe $213 once we got to the property. When we got there we were told there was a $250 deposit along with the $213 remaining fee. They also didn't tell us the pool was closed during the week and only accessible on the weekends. Those details are important to me when booking a room for vacation.