8/10 Good
Edith
Traveled with partner
Aug 26, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is an old motel which has been newly purchased, brought up to modern standards, and opened. Our experience was much like a shake-down voyage on a new cruise ship. Everything was shiny and new, freshly painted, and up-to-date. Enough ports and outlets, new shower installation, new and very comfortable mattresses. HOWEVER, they haven't quite gotten their act together yet. The first night we stayed there, we got back at the hotel after 11 pm, only to find some other guests locked out of their room -- their key card, which had worked earlier in the evening, was no longer working. The office is not staffed at night. A number is posted on the door in case guests need assistance, but when called, the voicemail was full. We tried everything we could think of, including texting and emailing the hotel, and waving at the security cameras. Approaching midnight, I gave up, leaving the locked-out guests to fend for themselves. The next time we stayed at the hotel, we had some minor problems (the refrigerator was set too cold and froze our milk and produce, we couldn't get the air conditioner to come on and were uncomfortable all night), and I wanted to tell the staff about them before we left so the problems could be resolved before the next guests stayed in that room. Check-out time is 11, and when we left at 10:30, the office was closed -- nobody was there. At this point, we decided we would cancel our reservation for our next stay. We just did not feel secure anymore.
Edith
Stayed 1 night in Aug 2025
