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This was my 5th visit to this hotel but sadly, IT WILL BE MY LAST. The hotel is on its knees. It desperately needs investment. The view & location are incredible (paradise) but everything else is sadly TERRIBLE now. The hotel has always been a bit creaking but you were able to forgive this in the past because of the stunning views & location & friendliness of the staff. However, in the year since my last visit, the best staff have left and everything has BROKEN. The remaining staff are generally unpleasant and demoralised. I was checked in by Jana on reception. She was rude and obnoxious. She clearly hates her job and the customers. The gym equipment is broken and dangerous and quite frankly should be shut down (see photos). The sauna broke on my last day too. There are two lifts in the main body of the hotel - one was broken the entire stay and the other one broke too on my penultimate day. The hotel has a rat problem. During my stay, there were two dead rats around the pool (see photos). There were cockroaches in the rooms. Water started to pour from the ceiling in my room (photo). The maintenance man was quick to fix it (the AC). The cleaner who came to mop up was the nicest member of staff (the cleaners were always friendly). She was very apologetic and said this happens "siempre" (always)! The waiting staff in the dining room are miserable and ignore you when you say hello or goodbye. One evening, the chicken breasts were even undercooked. AWFUL - very sad.

Fabulous Staff. Entertainment was excellent. Luca I think the guys name was, he really got the crowd going. Excellent location. Right next to the beach. Food was good.

Ha superado lo que creia pies al ser un hotel antiguo pense que no estaria bien y en habitacion limpieza comida atencion y ubicacion un 10

First impressions ok reception was brief not forthcoming with much information about area or availability. Ie: we were not told they offer pool towels so went out and purchased only to discover from other guests that we could have rented them from hotel. Day 3 major renovations commenced Day renovations continued both sides of our room the noise was unbearable from 8.30 in the morning to 19.30 Day 4 noise continued We were not given any prior warning no attempt was made to apologise the manager seemed to think this was acceptable We tried to get a little peace around the pool but workmen were coming and going all day with machinery and furniture We did complain and the manager offered us 10% discount if we wanted to return next year We will definitely never return to this hotel so we contacted Expedia for help they were very sympathetic and agreed that the noise was unacceptable as the call handler commented that he could hear it plainly in the background of the call they contacted the property on our behalf but the manager would do nothing more. Beds were uncomfortable Sea view we paid extra for was very limited The reception has very limited openings times and we found the whole experience very unpleasant If you are staying at this hotel in the next few weeks be prepared for noise and disappointment Without doubt the worst hotel we have ever stayed in One more observation make sure you have basic supplies on arrival as they don’t supply anything not even water☹️