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Escada Vacation Packages

Need take more communication with the vendor , in this case was Expedia. I have upgrade the room free, but I paid for that. But that ok in this moment I can due.

6 stars. Everything was amazing. Thank you. The only thing is the breakfast could be improved. It's not that great as other places and it's a bit pricey.

Issue #1 - The first room they provided had zero view of pool, ocean or even a coconut tree … our view was the side of the adjacent building and the parking van lot in the building furthest away from pool and beach … they did relocate us to a ocean view room in the building closest tot the beach which we appreciated. Issue #2 - the room key access panel had issues … we had to “recharge” the room key 7 times in the first 2 of 3 days of our stay … they eventually replaced the door lock at the end of the 2nd day of our stay Issue #3 - the booking room photos showed a kitchenette how zero utensils, dishware, or cookware were provided or available … no microwave … we are very disappointed we could not even make some coffee or toast .

Do not book with this company. It’s a bait and switch scam. They wanted me to pay again when I arrived at the lobby’s reception even though I had already paid via expedia because they claimed that what I paid was a deposit. The listing made no mention of this nor any of the emails I received. I decided to cancel rather than pay anything else to these thieves, and was told I would be reimbursed the full amount of the reservation. It’s been over 24 hrs now and after contacting expedia, I received an email stating that the company is refusing to honor the refund. I will definitely file a billing dispute with my credit card.