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Engelberg Vacation Packages

A great hotel, we would definitely love to stay here again. The balcony views are stunning.

Lovely hotel with great view

Property was a second front train station and center of town m. Beautiful

Easy access to old town tourist sites

We stayed in the top floor suite with the balcony/ hot tub since there were 5 of us. The kids enjoyed the room layout. Had a fun little loft. It was extremely hot in Lucern while we stayed and the room was really hot. They provided two fans but was not enough to cool it down at night. We were all waking up drenched in sweat throughout every night. I know this is pretty normal throughout Europe but given the cost of the room would have rather stayed in an air conditioned room elsewhere. The breakfast was very handy each morning.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.