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My wife and I had a fantastic stay at this luxurious hotel. They upgraded us to a larger room, which was quite spectacular and much appreciated. Extremely quiet on the courtyard side. We don’t always stay in true four-star hotels, so this was a real treat - a cut above most other hotels we’ve experienced. It had a low-key elegance that permeated the hotel. The bar/restaurant food was quite good based on a late night meal and, earlier, coffee and pastries. My only MINOR criticism was that the front desk and restaurant personnel were somewhat “cool.” Highly efficient, but could be a touch warmer (especially in the restaurant/bar). I’ll chalk that up to a cultural thing.

Loved our stay

Everything was generally good, but I was surprised that the carpets in the hallways and room were so dirty. The breakfast was really good. The parking adjacent to the hotel was excellent. Beds were comfortable.

This hotel was amazing! They went above and beyond to make our stay special. We notified the property prior to our visit to explain we were visiting krakow to celebrate my sisters 18th and the staff helped decorate the room and add a fruit basket, chocolates and prosecco at our request! Ula who worked on reception was exceptional throughout our stay! We will definitely stay here again! The rooms are very spacious and clean and the breakfast is located in a nearby cafe which is also very cosy inside, great food and welcoming staff! :)

Lovely staff and hotel, excellent location