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Mercure Hotel Dortmund City

3.0 star property

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Photo gallery for Mercure Hotel Dortmund City

Exterior
Shower, eco-friendly toiletries, towels
Reception
Shopping mall
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
Kampstr. 35-37, Dortmund, NW, 44137
  • German Football Museum
    ‪6 min walk‬
  • Westfalenhallen
    ‪5 min drive‬
  • Signal Iduna Park
    ‪6 min drive‬
  • Dortmund (DTM)
    ‪15 min drive‬

Room options

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Privilege, Double Room, 1 Double Bed

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room, 1 Double Bed

  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Executive Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Mercure Hotel Dortmund Centrum

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (591)
$150 nightly
The price is $150 total
includes taxes & fees
Mercure Hotel Dortmund Centrum

About this property

Mercure Hotel Dortmund City

3-star hotel in Dortmund City Centre
A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite. Housekeeping is available on request.
Mercure Hotel Dortmund City offers 82 accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include showers.

This Dortmund hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Dortmund hotel also offers multilingual staff, complimentary newspapers in the lobby, and express check-in. Parking is available onsite for a surcharge.

Mercure Hotel Dortmund City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Lobby Bar - Onsite lobby lounge.
Room service is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 14 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 11.50 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 8.025 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11.50 per person
  • Self parking fee: EUR 14 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Mercure Dortmund City
Mercure Hotel Dortmund City
Accor Hotel Dortmund City
Mercure Dortmund City Dortmund
Mercure Hotel Dortmund City Hotel
Mercure Hotel Dortmund City Dortmund
Mercure Hotel Dortmund City Hotel Dortmund

Mercure Hotel Dortmund City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 134 out of 380 reviews
Rating 8 - Good. 169 out of 380 reviews
Rating 6 - Okay. 57 out of 380 reviews
Rating 4 - Poor. 12 out of 380 reviews
Rating 2 - Terrible. 8 out of 380 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malgorzata

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Petra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Oct 2024

8/10 Good

Alison

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Ralph, North Vancouver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Stayed 2 nights in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Jul 2024

8/10 Good

Rosalyn

Traveled with partner
Entrance was difficult to find - small sign and door next to shopping center and have to get the lift to go in/ out of hotel which is on 3rd floor Close to station and walking distance from bars and restaurants Shower was inside bath and a bit awkward to get in and out Room was a good size with mini fridge and working aircon
Stayed 3 nights in Jun 2024

2/10 Terrible

Jose, escazu

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good hotel Minimum service and the area ugly
Stayed 2 nights in Jun 2024

10/10 Excellent

Adam, Aberdeen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot literally a 5 min walk from the main train station. Very quiet and comfortable as well.
Stayed 1 night in Jun 2024

10/10 Excellent

Adam, Aberdeen

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazed at how central and easy to get to from the main train station it was. So quiet as well. Would definitely stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sam

Stayed 3 nights in Jun 2024

4/10 Poor

Di

Business traveler
not good, we arrived late, could not find the parking lot; and try to call the reception, nobody answered. Only after I went to the reception, I found the staff and got some support and help. Please clearly mention the park lot in the booking process !
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, great room
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Dylan

Stayed 1 night in Jul 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, modern hotel right in the city centre

Lovely hotel, for a reasonable price I got a big room, double bed with a bath and an array of coffees and teas. The room was lovely, my only minor negative was the price of the breakfast; €20 is a bit steep!
Stayed 4 nights in Apr 2023

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and location

Good central location, friendly, helpful, staff. Easy check in. Recommend as a no frills place to stay.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed for 2 nights as a stopover on our way to Belgium. One of the cheaper options but advertised as 3 star. Very outdated and in need of a refurb. There was a stain on the curtains and a tile was falling off the wall in the bathroom. Bed was comfy enough and we had a good nights sleep.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for access to train station to travel to watch BVB.
Stayed 1 night in Jan 2020

8/10 Good

JF

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near train and subway station.
Stayed 1 night in Dec 2019

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas Markets with friends

We chose this hotel for our trip to the Christmas markets and the location was great.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an overnight stay and everything was great. Staff even accommodating helping to cut a wristband off that was stuck on my wrist. Even though there are works going on at the hotel nothing was obtrusive to my stay.
Stayed 1 night in Jul 2019

8/10 Good

Nyunt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and under ground sub-station
Stayed 2 nights in Jul 2019

2/10 Terrible

jamesLetourneau

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property location is very convenient to both the train station and shops downtown. Unfortunately, although the hotel advertises that they have air conditioning the management of the building would not turn it on. The temperature was 87 degrees in Dortmund and my room felt like 100 degrees. Hotel management thought that giving me a $5.00 fan to blow around the hot air was compensation enough.....I disagree! I will never stay at this hotel again as my complaints went unanswered for the entire 5 days! At a minimum half of my room rate (or in full) should have been paid back as it was impossible to sleep at this hotel or hangout in the room during the day.
Stayed 4 nights in May 2019