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Staff members were friendly and helpful.

The hotel was extremely warm and toilet had a slide door which cannot be locked. Room was v basic

We stayed in the Gem suite and everything was top notch. Room was spacious. Bathroom was well stocked and large. Extra touches, I.e. wine and fruits on arrival were perfect. Everyone we met was extremely friendly and helpful. We really enjoyed our breakfasts. There was plenty of selection and lots of new dishes to try. Anna was very friendly. The location of the hotel was perfect. We could walk wherever we needed to go.

We greatly enjoyed our stay! Clean, comfortable bed, quite, and in an amazing location. The walk to get breakfast is not even a minute away and the options are good. In particular Jasmine was very nice and helpful and made us feel welcomed in Hanoi! Definitely recommend staying here when in Hanoi. We will be back!

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

Loved the breakfast buffet

This was one of my favorite hotels to stay in as the staff was so kind and helpful. They made sure to take care of me and I really appreciate all of their hospitality and hard work. The location is close to everything and the room was spacious and clean. I would definitely stay here again and if ever in Hanoi.