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Staff were lovely and location was great in Hanoi. However the plumbing wasn't the best and often left a smell. Also, I arrived early and they held my suitcase for me until check in time. Although this is kind, I would question the security behind this as i went in and out of that room a few times and other people's belongings were there. Seems like anyone could take it if they had to temporarily store something as well. Be aware it's very noisy on the street below.

The hotel is clean and centrally located in the old quarters.

The pictures don’t match the rooms at all. Had booked this place for 3 nights at $65 USD/night, almost $200, which is not worth the cost. This place is worth maybe $25-45/night. After checking in my gf and I requested a room change to a cheaper room which was cleaner, then got a room at a different hotel since we were willing to pay for a different hotel where we stayed at before. The staff were helpful and the location is in a good spot but the rooms are completely not what the pictures show.

Staff is very nice and helpful; they make you feel welcome. The only thing I did not like was the room. It looked very different from the pictures; it was really small and felt old. I kept wondering how they got a 4-star rating. We booked another hotel later on the week and that one totally changed my first impression of Hanoi's hotel business (thank God!). My opinion is that the rating is not aligned with what you actually get when you stay in this hotel.

The hotel locatio was perfect. Front office staff, Lisa and Tuc were very helpful, I thankyou.. Lots of food options around the hotel

I had a great stay at the Hanoi Boutique Hotel. The staff were incredibly helpful and welcoming, from check-in all the way through to check-out. I also appreciated the hotel arranging the pickup service. A special thank you to Rosie at reception for making the check-in process so smooth, and to Tony, the bellman, for his quick and helpful assistance. I’d also like to thank CSM Mai NGUYEN for sharing great insights and recommendations about the city. The hotel’s location is excellent, with many great restaurants nearby and most places within easy walking distance. Overall, it was a wonderful experience, and I would definitely stay here again the next time I’m in Hanoi.