The hotel was absolutely beautiful. The pineapple juice at check-in was greatly appreciated. Sweet and refreshing. My room was clean and spacious. Unfortunately, another guest on my floor was praying literally shouting at the top of his lungs. I thought I would be patient and let him finish. But I needed to rest because I had an early flight the next morning so after 2 hours of this ordeal (it was past midnight at this point), I called the front desk and complained. The agent on the phone notified the manager on duty of my complaint and within minutes he was on the floor. The guest had put the "do not disturb" notice on his door. A staff member called me to follow-up on my complaint and informed me that because the guest had the notice on the door they could not knock on his door per the hotel's policies. She stated that they have attempted to call him, but he did not respond. She reassured me that they would do what they can to talk to him. Minutes after we hung up the prayer "stopped." I understand the hotel's policy, but I suggest the hotel add an exception: if a guest displays the "do not disturb" sign on his or her door, but engages in activities that disturb the peace of other guests, the hotel staff will knock on that guest door to attempt to restore the peace. Overall, I really appreciated the hotel staff's prompt response to my complaint and the phone call follow-up. I will certainly be back at the Mövenpick Hotel and hopefully that guest won't be there.
Traveller from St. Louis, MO
Located in the heart of Accra, this luxury hotel is within a 15-minute walk of National Theatre of Ghana, Kwame Nkrumah …More
"Dated hotel in good location, lacking in service"
The location is nice (right by the beach which is public (i.e. accessible to local people from outside the hotel as well but that's no bother) and rather nice). The rooms vary from good (esp. beach facing newer chalets) over mediocre (other units with the - unfortunately - only too typical Ghanaian quality-in-detail issues (e.g. our shower enclosure was about to topple down and didn't allow closing the door - which apparently wasn't seen as an issue by hotel management) to truly bad (some of our group stayed in truly old rooms with horrible carpet, a shared hallway and entrance with another room, and duvets that were fraying, dusty, and absolutely unacceptable for a hotel charging such prices (though the last point got corrected after complaining). All in all some members of our party had to move rooms three times in four days after complaining about the quality of the first rooms. That's typical of the overall service we received.
The restaurant staff were friendly and their service okay. Cleaning staff mostly as well - apart from the room not being cleaned until after 17:30 one day!. The beach/pool staff sometimes couldn't be asked to arrange the beach chairs/loungers - which is their job. Similar experiences with the reception staff. Overall pretty disappointing service (for the price) which is unacceptable for a hotel of this size and (attempted) class.
Traveller from London
Situated in Busua, this hotel is 0.1 mi (0.1 km) from Fort Metal Cross and within 32 mi (52 km) of Market Circle and Fort …More