"Hotel is Great, Beautiful, but room are too hot!"
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains.
The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on.
If they would fix this hot rooms issue, we would say the stay was perfect.
Traveller from San Jose, Costa Rica