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Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

Exterior
Free daily buffet breakfast
In-room safe, desk, blackout drapes, iron/ironing board
Lobby
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
$98
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
240 Jordan Creek Pkwy, West Des Moines, IA, 50266
  • Place, Jordan Creek Town Center
    ‪3 min walk‬
  • Place, Topgolf
    ‪11 min walk‬
  • Place, West Glen Town Center
    ‪4 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication)

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

West Des Moines hotel walkable to Jordan Creek Town Center
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG offers 99 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, laundry facilities, and an elevator. Complimentary self parking is available on site.

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek West Des Moines
Holiday Inn Express West Moines Jordan Creek
Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek West Des Moines
Holiday Inn Express West Moines Jordan Creek
Holiday Inn Express Suites West Des Moines Jordan Creek
Holiday Inn Express Suites West Des Moines Jordan Creek
Holiday Inn Express Suites West Des Moines Jordan Creek by IHG

Reviews

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 702 out of 991 reviews
Rating 8 - Good. 209 out of 991 reviews
Rating 6 - Okay. 45 out of 991 reviews
Rating 4 - Poor. 17 out of 991 reviews
Rating 2 - Terrible. 18 out of 991 reviews

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Booked a handicap assessable room, why would they be located on any other floor than the 1st. If a fire happened how would someone in a wheelchair take the 4 flight of stairs to get out of building? Also shower head for hand held was broke, and the seat for the tub but no way to keep water from running off seat onto floor as curtain doesn’t cover it cause seat sticks to side of tub. Kind of little things but some safety things to keep in mind when accommodating handicap people.
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 3 nights in Jun 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Was ok.

Floor 3 reaked of human waste, elevators smelled disgusting as well. Pool was closed for maintenance, kids weren’t happy.
Stayed 1 night in Aug 2025

10/10 Excellent

MICHAEL DEWAYNE, Collierville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Christine

Traveled with group
Stayed 1 night in Aug 2025

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for the first time. Unfortunately, we didn’t get in until late, so we didn’t get as much time to spend here. Typically I don’t do a review but I didn’t want to pass up the chance. If you are debating if you should stay here….I at BOOK IT! This was one of the very best places I have ever stayed. It was a beautiful facility, very clean and well-kept. I left feeling like I can’t wait to visit again! In fact, we decided to stay and extra night, but there were not open room, so we had to move another hotel….and I was sad because this other hotel (newer and more expensive) was horrible. This one set the bar pretty high, so it is no wonder we didn’t like any other one we went to. The only thing I didn’t care for was the pillows. My husband slept great and really thought all was exceptional. Give it a try….I think you will be very pleased! Thanks for a great stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Than you for the help!

I was traveling with family and needed access to a wheelchair. The staff made that available and had it available during our stay. Thank you for the great stay and friendly service.
Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, they had to relocate us to sister property and make sure we got a suite do to issues beyond their control
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay, walked into Lobby and felt refreshed. Everything was clean and fresh! Breakfast was amazing! Pool was fun a little hot and humid but it is July
Stayed 1 night in Jul 2025

10/10 Excellent

Kristen

Stayed 1 night in Jul 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Harold

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Harold

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince and ease of access to our travel
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Lezlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Diane, Germantown

Stayed 1 night in Jul 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Michaele

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Jul 2025

6/10 Okay

Gerson

Stayed 1 night in Jul 2025

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Arkeesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Stefani

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has seen better days. There are stains on the carpets and ceilings. There was hair in and around the shower indicating that they do not do a very thorough job of cleaning. The ac unit made a loud whiny sound and clicked off and on all night despite using the setting on constant fan. The pool had only one towel and no hot tub. There are many better choices for the price they are charging. This one has been added to my avoid list for sure.
Stayed 1 night in Jun 2025