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Derby Vacation Packages

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Bad

The restaurant attached with the hotel subpar. We had evening meal and breakfast only because of timing. We should have taken the time to find other options. Breakfast buffet which was similar to a Holiday Inn Express included with room breakfast cost $25. The valet service worked well.

The hotel is in terrible condition. I was assigned a room on the 3rd where there were active renovation going on. As soon s the elevator doors open to the floor there was construction plastic with thick dusts on the floor that lined the entire hallway. The walls had big holes where all the pipes were visible. Sheetrocks lined the hallway along with other construction materials and equipment. There were big pales of construction buckets filled with dirty water. The environment was so dusty and smelly that I immediately started sneezing and coughing. The only solution that the assistant manager said he could offer was me Benadryl or check out, but I would still be responsible to pay for the room. It was really late and I had an event to be at and because it was the long weekend all the hotels in the area were fully booked. He alleged that I was notified by email of the construction which was a lie, which he then admitted to not sending me the email, then he said the hotel Website post the current condition, which was another lie, the site stated that the hotel is currently undergoing guestroom renovations, noise from the renovation may be audible during 7am-9pm. It did not say the hallways were under construction and you have to walk through thick dusty hazardous construction site to get to your hotel room or that construction materials lined the hallway. He also said the Expedia notified all their customers which was another lie. I would never stay here again.

This was our 3rd stay at the mansion. Never disappoints. Will be back. Love the atmosphere. The. Beautiful woodwork. Love the pool table. Breakfast was amazing.

The carpet in the room and corridor was gross, stained, and never cleaned in its lifetime. Wouldn’t recommend given the prices I had to pay was $150+ per night.