2/10 Terrible
David
Jul 17, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Pullman Aero-trocity: worst experience in 15 yrs
Appalling experience: Smoking Rooms, Dripping Toilets, and Zero Help
I stayed at the Pullman New Delhi Aerocity from 15–17 July, and in 15 years of frequent international travel, I have never been treated so poorly.
Before arrival, I emailed about my late check-in due to a 2:30 AM flight — no reply. I had to call (at international rates) to confirm they’d hold the booking.
I arrived at 3:50 AM to a disorganised 20-minute check-in, despite being the only guest. Staff were distracted, some on their phones, and no one from the concierge team offered the usual welcome or point of contact.
I was assigned a twin smoking room, despite paying for a non-smoking king. The room reeked of cigarette smoke and was clearly in poor condition, with a stained bath. When I asked to change, I stood another 20 minutes at reception with no solution and, exhausted, had no choice but to stay the night. Only later did I discover the toilet had a constant drip that echoed through the room all night.
At 8 AM, desperate to shower and prepare for a 9 AM meeting, I again requested a room change — was told to wait. Only when I packed my bags and firmly insisted was I finally given the room I had booked.
Checkout was cold and uninterested. I was spoken to without eye contact, not asked how my stay was, and when I raised my experience, staff showed no care.
It honestly felt like Accor has entered the five-star, high-cost hostel game — just without telling the guests. I will not be returning.
David
Stayed 2 nights in Jul 2025
