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We enjoyed our stay at Sorell Hotel Arabelle Bern in July 2026. The hotel is located conveniently near public transportation (2 minute walk to bus stop for a quick 5 minute ride to Bern Train Station) and close to local shops/cafes. The room size was adequate and clean and the hotel provided a floor fan to help with the high temps (we were there during a heat wave) since there is no A/C in the rooms. The continental breakfast was delicious and fresh and all hotel staff were helpful and friendly. The check in process was a bit cumbersome/tedious, we arrived at 16.30 and self check in begins at 16.00 but otherwise everything was great. I would recommend a stay at Sorell Hotel Arabelle Bern.

The room was spacious and clean.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Like the location in front of train and bus , next to shops and supermarket. A little noise if facing train tracks mostly people talking on the street

The property itself is nice and luxurious yet very comfortable. The staff are kind and attentive. The views are unique.