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Awesome stay, perfection location , central to what we came for. Staff super amazing and helpful. Came for a concert and will return again for the next concert I attend.

This is my third time having to wait for my room to be ready after 3 pm. The rooms definitely need a refresh. I spent the first night at the new Crescent and it reminded me what the towers used to be like. If I’m paying close to $400 a night I should have a room that’s not dated.

A Beautifully Restored Historic Hotel in a Challenging Downtown Setting Pros - Stunning historic hotel beautifully renovated while preserving its 1920s character. - Impressive lobby and displays highlighting the building's history. - Friendly, professional staff. - Front desk quickly resolved a parking discrepancy and comped parking for the remainder of our stay. - Tastefully renovated room with microwave and fridge. - Comfortable bed. - Very good food and service at Shaughnessy's. - Sweet Praxis and Café Kubal are excellent breakfast options within walking distance. Cons - Ongoing construction made arrival confusing. - Valet podium was unattended when we arrived. - Parking can be difficult for first-time visitors; self-parking is in a garage across the street. - Room and bathroom were small by modern standards. - Downtown Syracuse has many vacant storefronts and visible homelessness that may make some guests uncomfortable, though we never felt threatened. - Eleven Waters was closed during our stay. Overall: The beautifully restored architecture, comfortable rooms, thoughtful amenities, and excellent staff make for a memorable stay. While the neighbourhood and parking situation present challenges, this remains one of the most distinctive places to stay in Syracuse. 4.5/5 stars. A beautifully restored historic hotel with excellent staff and character, somewhat offset by parking confusion, construction, and a downtown environment that may not appeal to everyone.

We loved our stay!

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