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The Addison Hotel, SureStay Collection by Best Western

2.5 star property

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Photo gallery for The Addison Hotel, SureStay Collection by Best Western

Lobby
Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

Map
4505 Beltway Dr, Addison, TX, 75001
  • Addison Circle Park
    ‪15 min walk‬
  • Village on the Parkway
    ‪18 min walk‬
  • Galleria Dallas
    ‪3 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

7.4 out of 10
Good
(18 reviews)
  • 239 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

8.2 out of 10
Very good
(46 reviews)
  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(37 reviews)
  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 240 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(1 review)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(3 reviews)
  • 239 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

9.4 out of 10
Exceptional
(3 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 240 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

The Addison Hotel, SureStay Collection by Best Western

Addison hotel close to Galleria Dallas
An outdoor pool, a 24-hour front desk, and a computer station are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a TV in a common area, and ATM/banking services are onsite. Weekly housekeeping is available.
The Addison Hotel, SureStay Collection by Best Western offers 158 air-conditioned accommodations with coffee/tea makers and hair dryers. 48-inch LCD televisions come with cable channels.

This Addison hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a vending machine, and a picnic area. Onsite uncovered self parking is complimentary.

The Addison Hotel, SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities will be closed during November and December:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation (varies based on length of stay)
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

The Addison Hotel
The Addison Hotel, SureStay Collection by Best Western Hotel
The Addison Hotel, SureStay Collection by Best Western Addison

The Addison Hotel, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 920 reviews
Rating 8 - Good. 196 out of 920 reviews
Rating 6 - Okay. 137 out of 920 reviews
Rating 4 - Poor. 66 out of 920 reviews
Rating 2 - Terrible. 83 out of 920 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

vourices

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed there about 4 to 5 nights every day room service went in they made up my beds and change sheets when I left they tried to keep my deposit and said I was smoking. They never said what cigarettes were marijuana, but I have my four-year-old and five-year-old two little girls with me and they lied to me and told me they released the money and then three days later when I got home told me I was smoking. Staff was very racist from the first date.
Stayed 4 nights in Mar 2025

8/10 Good

Yuet Yin Gloria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros - The mattress is very comfortable and seems new. Daily housekeeping service which is out of my expectations. Breakfast is great. Nice and quiet establishments. Cons- Somewhat dated room, staff is very unfriendly and unwelcoming. No hair dryer in our room and I walked down to ask for it. she said she will bring up but after extended wait it became too late so i decided to cancel. They charge to extended even one hour late check out. By 10:55am, housekeeper knock the door to give me a dirty look.
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Pedro Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was top shelf. Very friendly, always greeted me when I entered the facility, courteous and professional. One thing though. The HVAC unit in my room needs professional cleaning because it smelled very bad when I ran the heat. Otherwise? An excellent hotel.
Stayed 6 nights in Apr 2025

8/10 Good

Zygmend, Dallas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice especially at this price range.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bill Nwanja Arrey

Stayed 3 nights in Mar 2025

2/10 Terrible

Jainam

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Surrounded volume is noisy whole night I feel a lot of noise Even bed have nosing
Stayed 3 nights in Apr 2025

6/10 Okay

John

Traveled with group, Traveled with pets
This hotel does not deserve its 2 1/2 star rating. While the staff was friendlier this time, not much else changed from our stay a week earlier, which was also reviewed. The staff was not happy with our request for a later check out time, despite the fact that it is an option the hotel offers on the website. Housekeeping was knocking on the door at 8:00 a.m. to clean the room, basically ignoring the late check out request. The grounds outside the hotel remained dirty and unkempt. There was still a lack of tea bags at the self serve drinks station. Breakfast was edible but tasteless including raw hash browns and two typed of scrambled egg (both over-cooked and dry) and served without either bacon or sausage. The toaster still gave an option of pale or burned toast. This hotel does not even rate a 1 star rating and we definitely will find a different place to stay the next time we are in the Dallas metropolitan area.
Stayed 1 night in Apr 2025

6/10 Okay

John

Traveled with group, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
This property has a rating of 2 1/2 Stars but in my opinion it is highly over-rated. While the rooms were clean and comfortable, the housekeeping and guest services were substandard. No one seemed to be stocking the tea and coffee service bars (they ran out of tea bags which were not replaced). The front desk was unattended when we arrived, and, after ringing the bell for service, the front desk clerk came out and did not even bother to greet us. Check out was efficient but unfriendly. The hot breakfast was edible, but mediocre at best. There was a choice of white or wheat bread for toast, and bagels. The bread toaster gave a choice of pale on the first run, and if you put it in for a second run it came out burned so there was not way to get proper toast. At check out, we got the impression that the clerk was not interested on whether we had a nice stay. (Please note that we never complained and we were friendly to everyone we saw or spoke with,) It was an adequate place to stay, and we kept the booking for the following week since our main trip was in another city and the visit to Addison was simply a stop over to break up our driving time between home and our final destination. We left hoping that the return trip would be better.
Stayed 1 night in Apr 2025

8/10 Good

Trena, Mineola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is never a luggage cart. I had to make 2 trips and my room was on the 2nd floor on the far side of the hotel.
Stayed 3 nights in Apr 2025

2/10 Terrible

Karyl

Business traveler
Liked: Cleanliness, property conditions & facilities

Don’t stay here

This hotel allows, semi trucks to park in their parking lot and for the truck drivers to sleep in their trucks so there was one that was parked near my room with the engine running the whole night. So I could not get asleep I had to wear my noise canceling headphones in bed, which hurt my ears after many hours. And they said there was nothing they could do
Stayed 3 nights in Apr 2025

8/10 Good

Latiyf

Stayed 2 nights in Mar 2025

8/10 Good

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Paul

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Amenities
Such a wonderful experience. All of the staff were accommodating.
Stayed 2 nights in Mar 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fact that so many places were nearby which cut down on travel time.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yv'nard

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing thank you for everything
Stayed 1 night in Mar 2025

8/10 Good

Debbie Ann Camacho

Business traveler
Liked: Cleanliness, staff & service
For this price is a good hotel, the only thing that I didn't like was that there's a deposit fee not mentioned when you booked with expedia. Other then that would recommend the staff is nice and the breakfast is good too.
Stayed 2 nights in Mar 2025

10/10 Excellent

Trena, Mineola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a room, facing the back parking lot. There was a lot of large trucks in and out of the parking lot. Some of the trucks would park near the windows and leave the truck idling.
Stayed 3 nights in Mar 2025

8/10 Good

Trena, Mineola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quiet, the room was in need of repairs. There was even a couple of roaches in the bathroom. I told the front desk, and they logged it in a book and said they would have exterminators come in and spray.
Stayed 4 nights in Mar 2025