2/10 Terrible
Sean
Traveled with family
Jun 22, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
When I got to the hotel, the email you sent me clearly said I booked two rooms. But the clerk kept telling me that there was only one reservation even though I was showing him my email. He refused to give me the other room. Incredibly frustrated I offered to pay outright for another room. Because I needed to go to bed. I figured I would deal with a manager in the morning when they return as soon as I got to my room, he came to the door and said he had found the other reservation, but it was under the other name of the person in my party. I was on the line with hotels.com Chad When they sent me over a screen grab that showed the two confirmation numbers and the names the reservations were under my question is… Why does the email you send not contain the same information? Why does it not contain the confirmation numbers and the names of the rooms are booked under? That would solve the problem immediately I have never had this experience with hotels.com.
Sean
Stayed 1 night in Jun 2025