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Cullowhee Vacation Packages

This place is beautiful. The pools are great, the restaurant/bar is so nice. The bartender that served us during our stay was great. Can't remember his name unfortunately. My only complaint is in our room, nothing was restocked. We even checked into our room late. There was 1/4 roll of toilet paper for 2 people. No tissues. Zero hand soap, no shampoo in the bottle in the shower and barely any body wash. We did ask for toilet paper but had the rest of the items with us. Just seems annoying to pay for a room and I could tell the staff was annoyed when I asked for toilet paper so didn't want to ask for more. We did have plenty of towels but as far as things that would normally be restocked in a room, we had nothing. Had I been there longer than one night I'd have definitely asked for more. I'd still stay here again though!

Communication from the property was minimal throughout the process. After making the reservation, we received an email informing that our room had been changed. After calling to confirm the new room would be comparable to the reservation viewed, I was assured it was the exact same room, just in a different location. What was not clearly communicated was that the room change would actually take place the following day. Upon arrival, we were initially given a room, so we unpacked, settled in, only to be told that we would need to move to another room the next day. This disrupted our plans and required us to spend time packing and relocating our belongings. Unfortunately, the second room was noticeably different from the start, in cleanliness, not updated, worn carpets & furniture, and older bathrooms. I am generally very flexible and understanding. However, my experience was made more frustrating by the manager's response. From the start of our conversations, she seemed defensive and did not appear to be listening to my concerns as a customer. Instead, she repeated herself incessantly rather than addressing the actual issues we were experiencing. Overall, the lack of clear communication, the unexpected move & conditions, and the way my concerns were handled significantly impacted our stay. I would have been much more understanding if the situation had been communicated clearly from the beginning and if my concerns had been met with more customer-focused response.

Overpriced. Other wise good.

⭐️⭐️ Our experience was not good. The room had a strong musty smell, and the blankets smelled dirty. My daughter didn’t even want to sleep in the bed because she said it smelled like someone else. The sofa bed mattress was in very poor condition. You could feel the springs, making it extremely uncomfortable to sleep on. We were also placed in the annex building, so we had to walk approximately 250 feet just to get to the pool. The water was completely cold, which made it difficult to enjoy the pool at all. They also do not allow water shoes in the pool area. Overall, this was not the experience we expected, and based on our experience, we would not recommend this hotel.

The water in the kitchen or shower NEVER got hot, it was a one bathroom instead of 2. The apartment wasn't really THAT bad, just disappointing. The communication definitely could have been better. Responses took a long time!