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Hotel Spa Santa Ana

3.0 star property

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Photo gallery for Hotel Spa Santa Ana

Gift shop
Front of property
Interior
Rooftop pool
1 bedroom, soundproofing, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

Map
Pdte. Córdova, Cuenca, Azuay
  • Calderon Park
    ‪2 min walk‬
  • New Cathedral of Cuenca
    ‪3 min walk‬
  • Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Suite

Suite | 1 bedroom, soundproofing, iron/ironing board, free WiFi

Suite

  • 391 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • 178 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Queen Room

In-room dining

Queen Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | 1 bedroom, soundproofing, iron/ironing board, free WiFi

Triple Room

  • 213 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

1 bedroom, soundproofing, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

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About this property

Hotel Spa Santa Ana

3-star hotel in Downtown Cuenca
A full-service spa, a restaurant, and a steam room are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a business center, and concierge services are onsite.
Hotel Spa Santa Ana offers 30 accommodations with irons/ironing boards. 32-inch LED televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a steam room.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Hotel Spa Santa Ana features a full-service spa and a steam room. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and 80 meeting rooms. This Cuenca hotel also offers spa services, an arcade/game room, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel Spa Santa Ana is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.
Hotel Spa Santa Ana has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business center

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Elevator (61 inch wide door)
  • Handrails in hallways (59 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Hotel Spa Santa Ana Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 23 reviews
Rating 8 - Good. 4 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 4 out of 23 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria, Kissimmee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

4/10 Poor

Javier, brooklyn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

8/10 Good

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verónica

Traveled with family
Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David, GUAYAQUIL

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

8/10 Good

Joel

Stayed 1 night in Oct 2022

6/10 Okay

NORIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022