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Cristóbal Colón Vacation Packages

I like that is close to subway

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Everything was great or better. Room was very nice and what we hoped for. Excellent location. Perfect value. Staff and customer service were stellar, especially Reynold and Axel, exemplary hospitality professionals.

Things to know: it’s managed by nearby restaurant so it’s important that you check in during certain hours so they can greet you! Loved the location and property

It's not bad here, but definitely won't come back because of one thing: I got a frightening email the day I had to check in claiming my card on file was invalid and that my reservation was going to be cancelled within an hour. I was literally at LAX on shuttles, then a cab trying to get over to this hotel. I responded with multiple messages, called the hotel dozens of times and nobody responded. My card was never invalid. I checked in at the hotel just fine. It was like the message never happened, but the hotel definitely wrote that in a message sent through Expedia. They need to get better at answering their phone. Guests might think this place is a scam, even though it's not. It's a decent place to stay if you're not picky. But it's got the same problems as any motel - loud area, screaming kids, etc. I don't personally care, but I know other people will make a bigger deal of that. My only complaint is the hotel's failure to answer their phone and communicate better with guests if they threaten to cancel a reservation and not even help the guest figure it out.