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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Front of property
Breakfast served
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
$93
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Cranbrook hotel with 1 restaurants, connected to the convention center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Heritage Inn Hotel & Convention Centre Cranbrook provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

6 meeting rooms are available. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and express check-out. Onsite uncovered self parking is complimentary.

Heritage Inn Hotel & Convention Centre Cranbrook has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 11 2025 to November 11 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 322 out of 1003 reviews
Rating 8 - Good. 370 out of 1003 reviews
Rating 6 - Okay. 189 out of 1003 reviews
Rating 4 - Poor. 77 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Sydney

Traveled with group
Liked: Room comfort
Disliked: Staff & service

Lack of communication between staff…

Check in was fast and accommodating. Requested at the front desk to have our room cleaned while we were out for the day on Thursday and came back to the garbages empty and the dirty towels removed but that’s it. Beds were left unmade and the towels weren’t replenished. Requested our room to be cleaned when we were out for the day on Friday and let the front desk know what had happened the day before. Both ladies jotted my room number on slips of paper and said it would be done. Came back in the evening to absolutely nothing cleaned in our room. Both times the cleaning staff had gone home for the day so nothing could be done. At checkout they were going to charge me an extra $50 that had shown up on their invoice but I showed them my hotels.com receipt which they honoured. The stay could’ve been better but it also could’ve been way worse.
Stayed 4 nights in Aug 2025

10/10 Excellent

Amber

Stayed 1 night in Aug 2025

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Mrs.

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Golf trip overnighter

Hotel was pretty good overall. Room was good, clean. Ceiling above shower needed cleaning and mattress was too soft for my liking but overall a good experience.
Stayed 1 night in Aug 2025

10/10 Excellent

John, Salmon Arm

Stayed 3 nights in Jul 2025

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was out dated and smelled like smoke. I think a good deep cleaning of the carpets and a fresh coat of paint would help with the smell and the out dated feel. The breakfast was great!
Stayed 1 night in Aug 2025

4/10 Poor

Jorge

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Was clean and staff were friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hot breakfast and clean fresh rooms.
Stayed 1 night in Aug 2025

6/10 Okay

Scott

Traveled with family
Stayed 1 night in Aug 2025

6/10 Okay

Gordon, Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities
For a hotel this size, and I was with a big group, the lack of hot water surprised us. I had to wait until 1030 pm before I could take a shower. I heard others had the same issue.
Stayed 1 night in Aug 2025

2/10 Terrible

Leila, Calgary

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel use to smoker, all you smell is cigarettes, bath was dirty, breakfast was okay.
Stayed 1 night in Aug 2025

8/10 Good

susan

Liked: Cleanliness, staff & service
Just needs updated bathrooms
Stayed 1 night in Aug 2025

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and helped me with all my concerns
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Meloney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for our one-night, passing through town stay. Beds and bathroom were clean. Some things could use updating (carpet, mattresses), but we would stay here again. The hot breakfast was a bonus!
Stayed 1 night in Aug 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was a little too soft for my liking, but definitely not the fault of the hotel. Not 100% sure of all of the hotel’s eco-friendly practices, so rated them above average. It was August, so the days were hot. Upon entering my room, I was pleasantly surprised to find that the air conditioning had been turned on to cool the room, and the refrigerator was pre-chilled for my evening adult beverages. The lady at the front desk, Ameesha (not sure about the spelling), was very friendly and courteous. She even agreed to call me by name, when I asked her to please not call me “Sir” 😛. I was lucky enough to interact with her often during my 3 night stay, and she was always pleasant, respectful, and even remembered my name. All of the staff were very nice and helpful and kind. I will definitely stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient and the food in the lounge was delicious and economical.
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 2 nights in Aug 2025

10/10 Excellent

Chinkal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place in the small little town of our beautiful BC
Stayed 1 night in May 2025

4/10 Poor

Cindy

Disliked: Cleanliness, property conditions & facilities
Very noisy room. Sink tap not working likely plugged. AC unit was very noisy - sounds like it needs service
Stayed 1 night in Aug 2025

2/10 Terrible

Marnie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a reno really badly. I was waiting for the twins on tricycles to show uo at the end of the hallway. Dark, dingy. Breakfast was not good. Wouldn't stay again if it was free.
Outdated!!!
Stayed 1 night in Jul 2025

10/10 Excellent

richard

Stayed 1 night in Aug 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service
Conveniently located on the main highway through town. Little dated but overall a good value for your money
Stayed 1 night in Aug 2025