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Coxen Hole Vacation Packages

Been coming for years and always enjoy our visit.

The Mayan Princess was great and definitely recommended!!

Una experiencia inolvidable en Palmero Pay, Isla de la Bahía Nuestra estadía en la comunidad de Palmero Pay fue simplemente espectacular. Fuimos en familia buscando descanso y tranquilidad, y encontramos mucho más que eso. Cada día que pasamos allí fue excepcional: la casa estaba impecable, con todos los detalles cuidados al máximo. Nos sentimos como en casa desde el primer momento. La piscina es perfecta para relajarse y disfrutar del entorno, y tener el mar justo detrás fue una bendición. Caminar por la playa cada mañana y ver los atardeceres frente al mar fue una experiencia única. La paz del lugar, la belleza del paisaje y la comodidad de la casa hicieron de este viaje algo realmente inolvidable. Recomiendo este lugar con los ojos cerrados a cualquiera que quiera desconectarse del estrés y conectarse con la naturaleza, la familia y la paz interior. ¡Volveremos sin duda!

We ended up being disappointed by the „resort“. First and foremost, customer attention is extremely poor. There was no reception and we had to ask for everything via WhatsApp. It felt like we had to beg for many things, we had to write every day that we want our room cleaned and towels changed, or else they would not do it. We also had to ask for beach towels as they were not provided. The wifi was not working well in the room and the AC was making heavy noises and was dripping. They claim that they would always bring you to the beach with a golf cart, however we ended up walking there most of the time as we didn’t see any staff to bring us. Breakfast tastes good but as a hotel guest your options are strictly limited to the same 3 items on the menu, which after multiple days gets boring. I also had to beg to change the bacon with avocado to have a vegetarian breakfast. It seemed like we were the only guests end of July/beginning of August which added a strange feeling to our stay. The infinity pool was nice, yet small, and the beach was nothing special. The sun beds are old and we were biten heavily by sandflies. As we had to leave early the last day, we asked to get our included breakfast to go, which was declined. The arranged airport shuttle did not show up! Luckily we found someone cleaning in the morning and she called a colleague that took us to the airport while stopping multiple times to pick up other workers. We arrived 25mins later than planned to the airport.

Hotel was amazing. Exceeded our expectations. We stayed in the main building for the first 4 nights. Loved the room. We moved to a 1 bedroom villa which was not as nice but good for families as it has a full kitchen. Very clean property. Food was pricey but excellent.

It’s a beautiful hotel with a lot of potential, but the cleanliness definitely needs improvement. The staff could also be more attentive and responsive to guests’ needs. With better attention to cleanliness and customer service, the overall experience would be much more enjoyable.

So my first room had mold and the door was not even locked then I got a different room which was way better most likely I won’t come back but wouldn’t fully bash the resort