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No iron/ ironing board No trash can in room No room service No breakfast AC not working well Expensive and not worth it at all.

Excelente cerca a todo , en la recepción súper amables

Todo excelente, cuarto muy amplio y cómodo, servicio muy atento.

The Apartment was very spacious clean, location was excellent walking distance to many cultural sites and shopping and restaurants.

Hotel was wonderful. Great location, excellent staff, best breakfast we've ever had in a hotel. Pro's: -Get the breakfast. Best deal, lots of variety. Fresh fruit, baked goods, eggs, bacon, cold meat, cereal, pancakes, 6 different types of milk (who knew there were that many) coffee, tea, etc... and a nice, spacious dining area. Staff were excellent. Great value! -Excellent location, close to Royal Palace, 20 minute walk to downtown area, 5 minute walk to subway (metro), 5 minute walk to shopping and dining establishments -Charming sitting area just off the lobby if you want to sit and enjoy a beverage -Excellent staff -Rooms were clean and comfortable -Had dinner one night in the dining area. Food was good and reasonably priced. No complaints Cons: -Shower was difficult to understand how it worked but we managed -Only Spanish channels on TV, no Netflix, Youtube or other channels. I like to watch news from home (Canada) on Youtube at the the end of our day to keep up on things. Had to use our phones which was an inconvenience -Could hear other patrons in the hall when we were asleep late at night All in all I would recommend this hotel to others and I would stay here again if in Madrid. We liked it.

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).