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The staff at the hotel are outstanding, super helpful, and Norman in particular is a real all-star. The main issue is something pretty outside their control: the beach outside the hotel is covered with a giant mass of stinking seaweed. This plagues just about all places in the area, but everyone traveling there should be aware that this is an issue. But the staff are awesome. They cook us a lovely breakfast every morning and they show us beaches on other parts of the island. Well done Norman!

the resort was beautiful. loved the pool the kitchen was very nice .very clean. Eiden was very nice and helpful...activity director Karen was awsome and very helpful . making sure all our activities were set up. due to mother nature the beach was not available but there were other beaches near by. karen booked us a tour to check out the Mayan ruins and cave tubing with lunch included. we had an awsome time.....Eddy and Mike {tour guides} were really cool and made sure everyone was comfortable and was having a great time ,they also were very knowledgeable

Very relaxing and intimate. Staff really get to know the guests.

Amenities of jacuzzi and bath tub not available. Restaurant closed early. Showers head soap scum/ grime build up.however Villa was spacious with books and family activities. Love the kitchen and decor

Absolutely wonderful place, good staff. Excelente food.