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SureStay Plus Hotel by Best Western Point Richmond

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Point Richmond

Lobby
Exterior
Memory foam beds, blackout drapes, iron/ironing board, free WiFi
Free daily buffet breakfast
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
$94
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
915 W Cutting Blvd, Richmond, CA, 94804
  • Place, Marina Bay Trail
    ‪11 min walk‬
  • Place, Keller Beach
    ‪11 min walk‬
  • Place, Richmond Museum of History
    ‪2 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(88 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(46 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(7 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory foam beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Point Richmond

Hotel in Point Richmond
An outdoor pool, a seasonal outdoor pool, and a business center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and a TV in a common area are onsite.
SureStay Plus Hotel by Best Western Point Richmond offers 107 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature memory foam mattresses. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. This Richmond hotel also offers an outdoor pool, a vending machine, and multilingual staff. Onsite uncovered self parking is complimentary.

SureStay Plus Hotel by Best Western Point Richmond has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from June 01 to September 30
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Marina Bay Inn
Marina Bay Inn Richmond
Marina Bay Richmond
SureStay Plus Hotel Best Western Point Richmond
SureStay Plus Hotel Best Western Point
SureStay Plus Best Western Point Richmond
SureStay Plus Best Western Point
SureStay Plus Hotel by Best Western Point Richmond Hotel
SureStay Plus Hotel by Best Western Point Richmond Richmond

SureStay Plus Hotel by Best Western Point Richmond Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 429 out of 1012 reviews
Rating 8 - Good. 238 out of 1012 reviews
Rating 6 - Okay. 157 out of 1012 reviews
Rating 4 - Poor. 74 out of 1012 reviews
Rating 2 - Terrible. 114 out of 1012 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and few minutes away from work
Stayed 1 night in Aug 2025

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities
experience
Stayed 1 night in Aug 2025

6/10 Okay

Bounphet

Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Stayed 1 night in Aug 2025

6/10 Okay

Chriseta

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I didn't tale photos, but the front desk is not friendly and rooms okay for price and location. Breakfast was okay. This hotel is for truck drivers not for families. Due to it being close to fwy.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mirella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mirella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Angelica

Stayed 2 nights in Jul 2025

6/10 Okay

Grace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to the front desk the entrance is dirty. The the big big man in the front desk doesn't have any personality . He is not suppose to be in the front desk. It's kind a depressing the area. The pool is dirty. No plate at the dinning area for the breakfast. It looks like there not happy at all.
Stayed 1 night in Aug 2025

10/10 Excellent

Pedro

Stayed 1 night in Aug 2025

8/10 Good

Aaron

Liked: Staff & service, amenities, property conditions & facilities
Very clean inside. Shower was great. A great option.
Stayed 1 night in Aug 2025

6/10 Okay

Ignacio

Stayed 1 night in Aug 2025

8/10 Good

Bhargava

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Lena

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting place. The room was not cleaned had hair and dirt all over. The floor had red gum stuck to it. When i asked the front desk if they could clean the I was met with hostility.
Stayed 3 nights in Jul 2025

2/10 Terrible

Alphus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trust the Review not the Pictures

Horrible Stay Bed toooo Soft, Big Crack opening under the Door. Dingy Smell old ….Never again
Stayed 1 night in Jul 2025

10/10 Excellent

Mirella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Virginia

Traveled with family
Disliked: Staff & service
Staff was very rude
Stayed 1 night in Aug 2025

10/10 Excellent

tom

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

laura a

Traveled with family
Disliked: Cleanliness, staff & service
The floor was so filthy our feet were black. I washed the floor myself and the towels were black after. I went to tell the staff, he said nothing but did give me the new towels I requested.
Stayed 1 night in Aug 2025

6/10 Okay

Srey

Business traveler
Liked: Amenities
Disliked: Cleanliness
The service was good, but the room is smelling. And the area was noisy.
Stayed 22 nights in Jul 2025

6/10 Okay

Crystal

Traveled with partner
Liked: Staff & service
the room reeked of urine and there was 2 working lights in the room
Stayed 1 night in Jul 2025

10/10 Excellent

Vinicio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the hotel we were very comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

sam

Stayed 1 night in Jul 2025

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This best western was one of the worst I’ve ever stayed up. I have always been a fan of best Western hotels, but there was mold in the bathroom ceiling and tub. The floor was filthy, and when I stood on the towel to walk around, it was black on the bottom of the towel. The room smelt like cigarette smoke, even though it was a non-smoking room. Would not stay there ever again.
Stayed 1 night in Jul 2025