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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Outdoor pool, sun loungers
Free daily full breakfast
Lobby
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board
Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Free WiFi
$111
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪3 min drive‬
  • Place, Concord Pavilion
    ‪7 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Heritage Inn

Concord hotel with outdoor pool
This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Heritage Inn features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 2900 square feet (269 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Heritage Inn has designated areas for smoking.

Guests are offered a complimentary full breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 162 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 90 out of 1003 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hector F Uribe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their towels were dirty with crusty blood an there was a broken pipe under the sink.
Stayed 1 night in Sep 2025

6/10 Okay

Amanda

Guy at front office wasn’t too friendly when coming in to check in. Room was ok. Smelled like cigarette smoke even though it was a non-smoking room. But worked fine for the one night, basically only there to get ready and then sleep!
Stayed 1 night in Sep 2025

10/10 Excellent

Renita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Monica

Stayed 1 night in Aug 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Fastest check-in ever. Very polite young man at front desk was so helpful.
Stayed 1 night in Sep 2025

6/10 Okay

Kumaran

Stayed 2 nights in Aug 2025

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower wall was not fully attached to the wall. The door to the bathroom was about to fall off. The bed sheets, pillowcases, and pillows all had blood stains visible. The carpet on the floor in one area bubbled up and was a trip hazard.
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 4 nights in Aug 2025

10/10 Excellent

xu

Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Close to venue.
Stayed 1 night in Aug 2025

10/10 Excellent

Theresa

Stayed 1 night in Aug 2025

4/10 Poor

Caden

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was clean, nice, spacious. All was good until i woke the next morning to very loud knocking from staff. Multiple times:(. You would think they wouldn’t send out room service until after 11 so the customer would not get disturbed very early.
Stayed 1 night in Aug 2025

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a few things

It was a great stay, but a few things went on. The shower wouldn't shut off all the way, so it dripped for most of our stay. Even though our room was cleaned when entering, the floor seemed to still be dirty as even agrer we all showered, the bottom of our feets got black from walking the carpeted flooring. Noisy guest upstairs was walking late during the night and the neighbor two doors down slammed the doors a few times. Pillows were flat, no head support. Bed was comfy, when asked for towels and room service, it was great, very friendly workers.
Stayed 3 nights in Aug 2025

6/10 Okay

Deborah

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Check in was great, the guy that checked me in was extremely helpful. The pool was enjoyable. Breakfast was really good. My stay was nice until I spotted a huge cockroach/field roach on the counter by the sink. It was over an inch long and with all the lights on in my room, it shouldn’t have ventured out of hiding but it did. I would have given a 4, maybe 5 star review if there hadn’t been such a big roach on the counter. Hard to recommend somewhere with roaches… I have it 3 stars because everything else was fine.
Stayed 1 night in Aug 2025

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was super noisy. it sounded like the people upstairs were running laps around the room. I took my dog for a walk and there were cockroaches everywhere. Disgusting. the room itself was semi clean. there were people playing super loud music outside my room after midnight. will never stay here again
Stayed 2 nights in Jul 2025

6/10 Okay

Debbie

Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and relaxing stay ! Thank you 😄
Stayed 1 night in Aug 2025

10/10 Excellent

Denisse

Stayed 1 night in Aug 2025

8/10 Good

deborah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kaeliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Laylawnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Near a lot of things
Stayed 2 nights in Jul 2025

10/10 Excellent

Denisse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Denisse

Stayed 1 night in Jul 2025

4/10 Poor

Howard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property wasn't bad and worked for our purpose. I was a bit disappointed with the room key reader that created an inconvenience. We were told it would be fixed, but it seemed that there was little or no communication between staff members. We had to walk from the back of the building to the front to get someone to open the door for us. They should have just fixed it while we were away and provided us a key afterwards. Unfortunately, one staff said it will be fixed and gave us a key that didn't work, while the other said it wasn't fixed and we have to wait until the original staff member returned before it can be fixed. Luckily, we only stayed two nights. Not sure if we will stay there again after this experience.
Stayed 1 night in Jul 2025

10/10 Excellent

CHRISTINA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent. The room is clean and comfortable bed. The breakfast is awesome. I definitely recommend this hotel. Great place to stay.
Stayed 3 nights in Jul 2025