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Colonial Beach Vacation Packages

Ms. Deborah was very nice and welcoming. It was the day we went to check out was the problem. The young lady who was white treated us like we were the problem because we wanted to check out early. She informed us that she couldn’t check us out until the next day because this was a third party booking. She stated she had to keep our credit card open until our original date to check out. The bedroom door did not shut close and the air condition continually ran on high, so you froze or shut it off and be hot.

This was a great spot when it opened but the management company and ownership have not invested in maintenance, upkeep, or professional staff. I am never one to complain but do yourself a favor and stay anywhere else but here. I mean this place is such a joke that they have plexiglass coverings for the windows because the windows are not sealed properly and thus significant amounts of mold has grown in the windowsills

We booked a premium water view room 2 months in advance. At checkin we were told none of those rooms were available. They "upgraded" us to a small suite with absolutely no view. The only reason we selected this over priced hotel was for the view. It was too late to book anywhere else. Also, even though we paid in advance they added an additional night (over $1000) to our bill. They did remove the charge once we complained. The staff was excellent. Friendly and helpful.

100%

Overall good stay. Location is good, service good and room was comfortable. My only complaint would be that they didn’t make up our room. I would expect that from this level of hotel. But would definitely stay here again.

No proper wifi connection