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Collins Vacation Packages

I needed ironing board and had checked with the property before hand to confirm. But it was not there and no one answerd the call excpet AI recoreded the information and no one got back to me

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My reservation was canceled because they was sold out. They said they couldn't give me arefund. I had to get it from the app I purchased it through. Tried to call but all I got was a robot. I need a refund for a stay that was sold out.

We saw enough signs to get out of this place... Multiple room keys didn't work - at all. While we waited, the hallway outside of our room was not air-conditioned and had several holes in walls and ceiling. Property smelled bad, too. There is a sign at the front desk that says "No Refunds," so, after about 30 minutes of waiting for a working room key, we decided to just bite the bullet and walk away. With a property in that condition, we didn't want to find out what other frustrations were waiting for us on the other side of the door. Huge disappointment and a complete waste of money.