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Cleveland Vacation Packages

Great place to stay, huge hotel rooms in close to everything. I would absolutely recommend this place.

All the staff were very attentive, and my stay was wonderful.

The room smelled very musty. We checked in on the first floor and asked to move move to the third floor and it also smelled musty very hard on my mom due to her breathing issues… Icemaker did not work on the third floor… Staff was helpful and courteous.

So one thing that was not shown in pictures was that the room did not have a working air conditioning. They used a floor unit that had condensation that had to be emptied every 3 hours to work. An alarm would go off to warn you. At night. Sleep was terrible. I had to wheel the unit into the bathroom to empty it out. When I brought this up to the manager he just said that it had to be emptied out every time it was full of water. He said he would be happy to come do so. I told him that was not necessary as my wife was using the shower. I would not stay here. The check in process was awful. Their computer system was down so at check-in I was charged for 2 nights that had been prepaid. And when I pointed it out the staff member got really unsettled and had me talk to her manager on the phone. Room was not ready when we got in. There was trash in the trash cans. On the second day I asked why my room was not serviced when I returned after being out all day. The same staff said in a very condescending matter of fact way that they did not service rooms unless it was requested. The only sign I saw said that we needed to put a little sign on our bed if we wanted the bedding changed. But they never in came in to our room. Staff was very unhelpful. The pictures made the to hotel seem like a beautiful vintage hotel. It was nicely decorated but I would not stay here. Not having working AC and very inhospitable front staff made our anniversary getaway terrible