The side door to the parking lot, open until 10:00 pm daily was frequently locked. We repeatedly told the females at the desk about it. They said they would take care of it but mostly never did. The male working the desk when we checked in was courteous, professional, and helpful. The female working the desk when we checked out had no people skills and no concept of customer service. While we appreciated the complimentary breakfast, the food was poorly cooked; the fried potatoes were overcooked and mushy. The pastries were stale and the bread was moldy. The food was prepared seemingly for a certain group of people rather than Americans in general. There was no drinking water available. The dried cereal was stale. Two slots of the four-slice toaster didn’t work, which was an inconvenience. The ice machines were inconveniently located; we had to go down a floor and all the way to the end of the hallway for ice. The hotel interior was cramped, dark and gloomy, with outdated decorations. For those reasons we have no intention of going back there.