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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Reception
Free continental breakfast
Fitness facility
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included
$121
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Las Americas Premium Outlets
    ‪4 min drive‬
  • San Ysidro Border Crossing
    ‪5 min drive‬
  • North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(87 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(102 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

La Quinta Inn by Wyndham San Diego Chula Vista

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 1,388 reviews
La Quinta Inn by Wyndham San Diego Chula Vista

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel in Otay
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Chula Vista/Otay Valley Hotel features an outdoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. A complimentary breakfast is offered. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in January 2020.

Best Western Chula Vista/Otay Valley Hotel is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 659 out of 1488 reviews
Rating 8 - Good. 319 out of 1488 reviews
Rating 6 - Okay. 227 out of 1488 reviews
Rating 4 - Poor. 145 out of 1488 reviews
Rating 2 - Terrible. 138 out of 1488 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

nacho

Stayed 1 night in May 2025

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place has problems. Dirty. Air conditioning didn’t work. I asked them to fix and they said they did but didn’t. The staff you can tell is overwhelmed with so many problems. Would not recommend or stay again.
Stayed 3 nights in May 2025

4/10 Poor

Emily

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was closed which was unfortunate after a long day of travel.
Stayed 1 night in May 2025

10/10 Excellent

Christian

Stayed 1 night in May 2025

6/10 Okay

Eric

Stayed 3 nights in Apr 2025

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, decent room, sketchy vibe from parking lot.

Lobby under construction, so checkin was through an open window. Sketchy parking lot. Definitely gave off a “party motel” vibe. Room was clean and newly appointed so once I closed the door I felt comfortable. Ten feet from the freeway and super loud, so ask for a room NOT on the freeway side of hotel if possible. Didn’t try the breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Norma

Traveled with family
Disliked: Staff & service

Better customer service

Under construction , My room was not serviced cleaned. Had no iron and called for towels and iron. After 2 Ep min had to go t front desk and still waited 15 min.
Stayed 2 nights in May 2025

2/10 Terrible

Kathryn

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in slow and under construction

Lobby and check in is under construction. Property is under new management and rooms were slow to be available for check in. We waited at the pool until a room was available even though we had a reservation.
Stayed 1 night in May 2025

8/10 Good

Cynthia

Stayed 2 nights in May 2025

6/10 Okay

Norma

Stayed 1 night in May 2025

6/10 Okay

Robin

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Property waz under construction with a cease and desist order posted. Staff was awesome, but the eggs etc. for breakfast were cold
Stayed 1 night in May 2025

10/10 Excellent

Amparo

Stayed 1 night in May 2025

8/10 Good

Raul

Stayed 1 night in May 2025

6/10 Okay

Ronald

Business traveler
Disliked: Staff & service

Meh

Stayed 2 nights in May 2025

6/10 Okay

Ndindi

Stayed 3 nights in May 2025

4/10 Poor

Ndindi

At least twice staff tried to enter my room without warning and we're non-apologetic about it.
Stayed 1 night in May 2025

2/10 Terrible

guadalupe

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting! Its was beyond dirty! On top of that, the receptionist gave us a room that other people were already in! Then they switch our room but as soon as my kids and I walked in that room had a nasty stench !
Stayed 1 night in May 2025

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It's very convenient for a stay before crossing the border. Which was my purpose. They're currently under massive construction. You can't check in in the lobby. You have to use this weird window, FYI they don't take cash, and the set up caused a big back up even at 10:30 PM. Tip. Use a bathroom before check in. I nearly died lol.
Stayed 1 night in May 2025

4/10 Poor

Fidel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Dennis

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Jessie, Bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More parking space would be nice.
Stayed 1 night in May 2025