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Hotel Chino Hills

3.0 star property

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Photo gallery for Hotel Chino Hills

Lobby
Exterior
Indoor pool
Breakfast area
Lobby lounge

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
  • Business services
$123
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
15433 Fairfield Ranch Rd, Chino Hills, CA, 91709
  • BAPS Shri Swaminarayan Mandir
    ‪12 min walk‬
  • Los Serranos Country Club
    ‪15 min walk‬
  • Big League Dreams Sports Park
    ‪2 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 315 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Chino Hills

3-star Chino Hills hotel with free self parking
Along with a 24-hour business center, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and a vending machine are onsite.
Hotel Chino Hills offers 99 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3-star property. This Art Deco hotel also offers a vending machine, concierge services, and a television in a common area. Complimentary self parking is available on site.

Hotel Chino Hills is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 22 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Chino Hills Hotel
Hotel Chino Hills
Holiday Inn Express Hotel And Suites Chino Hills
Express Suites Chino Hills
Hotel Chino Hills Hotel
Hotel Chino Hills Chino Hills
Hotel Chino Hills Hotel Chino Hills

Reviews

Hotel Chino Hills Reviews

6.2

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness
Rating 10 - Excellent. 256 out of 1002 reviews
Rating 8 - Good. 156 out of 1002 reviews
Rating 6 - Okay. 179 out of 1002 reviews
Rating 4 - Poor. 156 out of 1002 reviews
Rating 2 - Terrible. 255 out of 1002 reviews

Reviews

2/10 Terrible

Scotty

Disliked: Amenities
The whole place under construction 0 amenities down to some of the basics
Stayed 2 nights in May 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction and I was not notified before my stay, so when I got there the lobby was taken apart all they had was a desk and table. They told us that the pool, gym are not in use and there is no breakfast as well, the workers started at 8am-5:30pm and most of it was under the room I was in. This was so unexpected and the property said that they would not refund or discount anything. I will not be staying there ever again and will not be using Expedia because they also did nothing afford me $50 credit on the website, unfortunately that does not help the situation now and for what I paid to stay at this location they should be doing something.
Stayed 3 nights in Jun 2025

8/10 Good

Olegario

Disliked: Amenities
Stayed 1 night in Jun 2025

2/10 Terrible

Bianka

Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 1 night in Jun 2025

6/10 Okay

Pat

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet in my room was spotted in three places. Not enough toiletries for two people had to request them from the office no shower curtain and after a month, it’s still under construction.
Stayed 1 night in Jun 2025

2/10 Terrible

Danny

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was being remodeled and under construction, My first room was filthy, trash in the nightstands, pubic hair on the shower wall, and ants in the room (on the bed, walls, and desks)
Stayed 2 nights in Jun 2025

2/10 Terrible

Stacy

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely terrible! There was no ac or lights in the bathroom!!
Stayed 1 night in Apr 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under construction dust everywhere
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Stayed 1 night in May 2025

2/10 Terrible

JuanCarlos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t go!
Stayed 2 nights in Jun 2025

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not what it says. Saying they are renovating is an under statement, you are in a full construction zone where you should require PPE. The rooms claim to be renovated, but are dirty with stained floors, hair in the shower and bathroom, and yellow pillows and dirty linens. They advertise a pool, fitness center, and free continental breakfast which is not available. The front desk is literally a desk with a printer on it. The front area is always empty with no one getting you. You have to go look for help around the corner where they are eating in what appears to be a break room or something. It was the worst property I have been to, once I found a replacement room we left. The manager Ruby is rude and claimed she would give a full refund, but then charged my card without even sending a receipt. The amount was more than one night plus tax and Expedia is not helping after repeated tries to get my money refunded, do not book here! Worst place ever!
Stayed 3 nights in Jun 2025

2/10 Terrible

Davida

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Construction everywhere. No lobby, deck as checkin, rooms have no supplies. Sign states damage to vehicle around construction is not their liablity. All amenities are closed
Stayed 3 nights in Jun 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness
Considering the construction at the hotel, we had a great stay. We would definitely stay here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bianka

Stayed 1 night in May 2025

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at Chino Hotel was exactly what I expected. Very clean, staff was friendly and professional (and both hostesses were attractive) The hotel was doing some remodeling but I did not experience any noise from the contractors or remodeling staff. We will definitely stay at Chino Hills Hotel.
Stayed 1 night in May 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undergoing a renovation, but we had no problems with the room. The room itself was modern and clean.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Araceli

Disliked: Cleanliness, amenities, property conditions & facilities
This property was under construction!
Stayed 2 nights in May 2025

4/10 Poor

Enrique

Traveled with family and small children
Disliked: Amenities
The pool was close to check in it took us about 20 min nobody was in the lobby i have to go look for someone to get help
Stayed 1 night in May 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in heavy construction. Honestly this hotel shouldn’t be open yet. There was no lobby, no breakfast, the front desk clerk was using a pop out table and chair. I asked for extra towels and she told me we don’t have any. We tried taking a shower and the switch was backwards. Hot setting was actually cold and Cold was hot. I would avoid this hotel. Front desk clerk told me it’s been under construction for over 2 years. It’s shocking inside for $200 a night
Stayed 1 night in May 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family night

We stayed for one night, staff was helpful and friendly, it was under construction at this time, we understand maybe not all services may be available but it was clean and we felt safe.
Stayed 1 night in May 2025

6/10 Okay

Tomeka

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff service needs some improvement, a lot of renovations going on I will return but after the renovations are completed I enjoyed the room it was very clean and comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Disliked: Amenities
My room was quite nice and looked recently renovated. Paid $130 on a Friday on memorial day weekend. For that price, it was better than most hotels I use for business. The downside, the bottom floor and outside area was undergoing renovations so i didn't have access to anything but my room and parking space.
Stayed 1 night in May 2025