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Hotel Chino Hills

3.0 star property

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Photo gallery for Hotel Chino Hills

Lobby
Lobby lounge
Indoor pool
Breakfast area
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
  • Business services
$123
includes taxes & fees
Dec 10 - Dec 11

Explore the area

View in a map
15433 Fairfield Ranch Rd, Chino Hills, CA, 91709
  • Place, BAPS Shri Swaminarayan Mandir
    ‪12 min walk‬
  • Place, Los Serranos Country Club
    ‪15 min walk‬
  • Place, Big League Dreams Sports Park
    ‪2 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 315 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe King Room

  • Sleeps 2

King Room

  • Sleeps 2

Queen Room with Two Queen Beds

  • Sleeps 4

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About this property

Hotel Chino Hills

3-star Chino Hills hotel with free self parking
Along with a 24-hour business center, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and a vending machine are onsite.
Hotel Chino Hills offers 99 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3-star property. This Art Deco hotel also offers a vending machine, concierge services, and a television in a common area. Complimentary self parking is available on site.

Hotel Chino Hills is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Chino Hills Hotel
Hotel Chino Hills
Holiday Inn Express Hotel And Suites Chino Hills
Express Suites Chino Hills
Hotel Chino Hills Hotel
Hotel Chino Hills Chino Hills
Hotel Chino Hills Hotel Chino Hills

Hotel Chino Hills Reviews

Reviews

6.2
Rating 10 - Excellent. 259 out of 1001 reviews
Rating 8 - Good. 153 out of 1001 reviews
Rating 6 - Okay. 177 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 258 out of 1001 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Arturo

Stayed 2 nights in Aug 2025

6/10 Okay

Mercedes

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I usually don’t write on reviews but I need it for this one . Front desk staff needs to be more friendly , smile a little more to their costumer . When I would ask for a question they would seem bother to answer you . Another then that even thought is under construction it was a good stayed .
Stayed 2 nights in Aug 2025

6/10 Okay

Gabriela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel seemed like they didn’t know what they were doing. First room I was given, the door latch was not working, door wouldn’t close. Second room, there was not even a mini bar of soap to wash your hands!! Definitely not what I was expecting
Stayed 1 night in Aug 2025

10/10 Excellent

Cristina

Traveled with partner
Liked: Staff & service
It was under renovation dust and construction everywhere only 1 floor available and nothing was else available
Stayed 2 nights in Aug 2025

2/10 Terrible

Lauren

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run!!!

Hotel was under construction, dust everywhere. No facilities are available. No maid service. No clean towels.
Stayed 2 nights in Aug 2025

2/10 Terrible

Ronggen, Chino Hills

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is still under modification, the lobby and main entry are mess up due to construction and no sign to where to check in. it is unsafe.
Stayed 1 night in Aug 2025

2/10 Terrible

Joseluis

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Aug 2025

2/10 Terrible

Lemuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place to stay in chino hills

Condition of the hotel was horrible no breakfast pool was out of commission has been for months poor customer service zero reguard for safety or cleanliness horible place to stay will never return
Stayed 1 night in Aug 2025

2/10 Terrible

Ernie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It sure would have been nice to know the hotel is going through a complete renovation BEFORE I got there. Major to the point I couldn't use the front door. It won't happen again.
Stayed 2 nights in Aug 2025

4/10 Poor

Tavares

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Ymer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Reservation with Chino Hills Hotel. All markings on building said Marriot. Upon entering the lobby discovered that the entire hotel was undergoing major renovations. The lobby walls and celling were completely cover with bare sheetrock. The floor were covered with plastic. A single desk and computer served as the only furnishing. After registering went to my room to discover that there was no electricity. Went back down the hall and elevator both of which were covered in plastic to the front table. To the person there that I had no electricity in my room. She then told me I needed to put my room key in a slot in a box on the wall next to the door. I told her that would have been nice to know before I went upstairs to my room. Went to bed and around 12:30 a loud alarm sounded for about 10 seconds. Still not sure if it was the smoke detector or fire alarm. I checked out the hallway and out the window and didnot see nor hear anything. I then realized that there was no phonr in my room. after about 20-30 minutes i went back to sleep. Got up, showered and left never to retrun again.
Stayed 1 night in Aug 2025

2/10 Terrible

Ahmed

Traveled with family
Honestly it was terrible. The hotel was under construction and we never got informed. Never felt more unsafe in this hotel. Fire alarm went off in the middle of the night, not once but twice. No breakfast even though it says it’s included. The quality of the hotel room was okay, except from the drawers being broken. We kept hearing guests running thru the halls making noise at night, the hotels didn’t even give out water. Bad service wouldn’t recommend this hotel.
Stayed 2 nights in Aug 2025

8/10 Good

JESSICA

Stayed 1 night in Jul 2025

2/10 Terrible

sharon, CHINOHILLS

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is under construction. Next time, I will not use it
Stayed 1 night in Aug 2025

4/10 Poor

Sean

Stayed 1 night in Aug 2025

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was lead to believe that the had a hot tub and the pic of it being a nice hotel but there was a lot of lose hanging
Stayed 1 night in Aug 2025

10/10 Excellent

Charity

Stayed 1 night in Jul 2025

10/10 Excellent

Sangeetha

Stayed 1 night in Jul 2025

2/10 Terrible

Jared

Stayed 1 night in Jul 2025

10/10 Excellent

Yuridia

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Alejandra R

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this Hotel for 6 days. Requested housekeeping everyday and not once did they ever clean my room. I needed towels and there was no one to answer the phone for my request and when I went downstairs to the lobby there was nobody there. I couldn’t even take a shower on my final day there because no clean towels and no one to request them from. Horrible construction mess inside hotel with dust everywhere. Will never ever stay here again. I do not recommend. Highly unprofessional people.
Stayed 5 nights in Jul 2025

4/10 Poor

Dennis

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Chiragkumar, Milpitas

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is under construction. Front desk is messy and no breakfast during construction. There is nothing mentioned online or property is not informed ahead of time about construction.
Stayed 1 night in Jul 2025