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Hotel ran out of shampoo, bath gel, hand gel for 3 days ! Asked housekeeping and was told vendor did not supply?? Is this the Hilton service? Had to call for coffee, tea, sugar and milk to be refilled But to be fair to the staff, their service was good and responsive.

The air-conditioning was very loud. There is no central airflow. The indoor unit is very loud, it is very difficult to sleep next to it. Also we were on the top floor near the elevator, it was very noisy, there was constant noise.

This hotel is located in a prime location and the Metro subway station is located right alongside the hotel (5 steps away). That is a HUGE plus, as using the Metro is a great way to travel around in DC. The hotel is in a terrific part of town near restaurants. Comfortable bed, shampoo, lotion, body wash and hair conditioner products are available in the room to use. There are snacks in the room (but for a fee). There is a mini gym and a vending machine for more snacks. There is an ice machine located on the ground floor and cold filtered water on each floor for your water bottle. Very nice. The staff is very friendly and Tatte and Subway and many more great food finds are in walking distance. Huge plus! Stay here. You will enjoy!

The location was perfect. The hotel was clean and well-maintained with a lovely ambiance. The front desk staff was friendly and super helpful. We did have issues with the servers at the bar and restaurant. The service was slow, and it took an excessive amount of time to get our food. That being said, the flatbread pizza was great and the prices were reasonable. The rooftop bar views are lovely. We would stay there again.

It markets itself (and prices itself) as a 5 star stay and the cleanliness, decor and location were indeed 5 stars. The service and general vibe were not. We were celebrating something very special and the Burg provided no above and beyond. Even the slightest bit of effort would’ve gone a long way. Would stay there again for free in an heartbeat (meaning it’s actually a nice, clean place to stay a night) but left disappointed by the hospitality/customer service given the price tag.

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

Great location and helpful staff.

Very cool place in a great part of town! Loved the staff:)