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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated 1 Queen Bed Suite - Main Building | Private kitchen | Coffee/tea maker, electric kettle
Property entrance
Lobby
Renovated 1 Queen Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Pool
$84
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 2 Queen Beds - Conference Centre

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 King Bed Suite - Main building

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Basic 1 Queen Bed Suite - Main building

  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed Studio - Conference Centre

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard 1 Queen Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charlottetown Inn & Conference Centre

3.5-star Charlottetown hotel, connected to the convention center in Downtown Charlottetown
This smoke-free hotel features an indoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and RV/bus/truck parking. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre features an indoor pool and a fitness center. Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This Charlottetown hotel also offers a vending machine, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.

Charlottetown Inn & Conference Centre is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Reviews

Charlottetown Inn & Conference Centre Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 209 out of 1464 reviews
Rating 8 - Good. 293 out of 1464 reviews
Rating 6 - Okay. 336 out of 1464 reviews
Rating 4 - Poor. 312 out of 1464 reviews
Rating 2 - Terrible. 314 out of 1464 reviews

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, and we stayed in the rooms across the street at the Convention Center, where there was plenty of free parking. Our room had two queen beds, cable TV, a microwave, a mini refrigerator, and a single-cup coffee maker. There was also a table with two chairs, which was convenient. Also, an ice machine and coin laundry on second floor. Breakfast was served in the main building, accessible by an underground tunnel. Even though the property is undergoing renovations, the grounds and site were kept clean and well maintained. Breakfast included the usual options: bagels, muffins, toast, yogurt, cereal, a waffle-making station, boiled eggs, tea, coffee, juice, and fruit. My only suggestion would be to add gluten-free options—otherwise, guests with dietary restrictions may want to bring their own breakfast. There is also a pool on site in the main building, although we didn’t check it out during our stay. The location is excellent—you can walk to just about anywhere. The price point was fantastic, and the staff were both friendly and efficient. While the rooms are a little outdated, it’s clear that renovations are underway to improve the space. Overall, this isn’t the Ritz-Carlton, but it had everything we needed at a great value. For the price and location, I’d definitely recommend it!
Stayed 2 nights in Aug 2025

4/10 Poor

Rachel

Business traveler, Traveled with partner
Disliked: Amenities
A lot of inconveniences.
Stayed 3 nights in Aug 2025

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dampened our PEI visit,Charlottown Inn website did not show facility in true light. We are seniors in a facility across the street with a tunnel to get to main office ,pool,breakfast We left early didn't even stay fir brkfast. Air conditioning was niosey in a makeshift window setup that room could have been broken itto. No gand soap at bathroom sick to even wash hands This experience was absulutly Awful Couldn't get out of there fast enough This day was our Anniversary and we were absolutely horrified we had to stay in this delapidated place across the street for this amount of cost let alone had to keave funds $200. for if we caused damages Non like the normal other hotel deposits A d then wait 3 business days to get rei.bursed. The information ticket for breakfast chit was A photocopy cut out piece of little paper that we had to present at breakfast. This in itself was a deterrent along with the underground walkeay tunnel to go to the main building for breakfast. Absolutely would never recommend any Conference to be held in such a terrible facilityatmophere!!!
Stayed 2 nights in Aug 2025

2/10 Terrible

Bonnie, Charters Settlement

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was old outdated and smelly. Not worth $200. Like to ask for a discount if 80$ Staff that check us in was nice but would not stay there until they updated it agsim. Felt like stepping into a 70 s hotel yuk
Stayed 1 night in Aug 2025

6/10 Okay

Bruce

Traveled with partner
Liked: Staff & service
The hotel is average. In our room it was ok. Nothing special. There were some stains on the carpet, a hole in a curtain. The air conditioner was a window unit and you could not close the curtains to use the air conditioner. There are signs that say they are doing renovations but from a neighbor who stayed there a few years ago , they were doing renovations then. An average hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Kim

Stayed 1 night in Aug 2025

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families.
Stayed 1 night in Aug 2025

2/10 Terrible

Maryetta E

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM HAD STAIN IN THE CARPET ....
Stayed 1 night in Aug 2025

10/10 Excellent

René

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel sucks. its dirty, smelly and worst of all very expensive
Stayed 1 night in Aug 2025

8/10 Good

gabriela

Traveled with family
Liked: Cleanliness, room comfort

Outdated but clean and nice location

Rated 4 stars because it was one of the cheapest but also even though it was outdated the hotel, it was clean ! And the most important thing , it was only 2 blocks walking distance from downtown! So not crazy expensive and good location 👍
Stayed 4 nights in Aug 2025

8/10 Good

Anthony David

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient location, breakfast was ok, but edible. Staff were nice people. Definitely being renovated. Little bit messy in areas.
Stayed 3 nights in Aug 2025

6/10 Okay

Mireille

Traveled with group
Liked: Amenities
They should get rid of the carpet
Stayed 2 nights in Aug 2025

4/10 Poor

Eleanor

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
The room was clean and the bed comfortable. However, I paid extra for a renovated room. The entire hotel is posted with ‘under renovation’ signs. Our room was not renovated. At best it was mid renovation. I was told it had new flooring. The beds had no headboard. The tub and tile were old with mildew stains. There was paint slopped over every door handle, hinge, door jam, bathroom vanity. And what ever surface had received this sloppy paint job was already starting to chip. This was not the level of quality expected of a $300 per night room. There are much better options in downtown Charlottetown for this price. Quality Inn and Hotel on Pownell to mention a couple.
Stayed 2 nights in Aug 2025

6/10 Okay

Barbara

Traveled with family
Disliked: Property conditions & facilities
We booked the renovated queen bed room however it was not done very well, countertop had pieces missing, plugs were not attached to the walls properly, painting job was not well done and some mouldings in the bathroom not attached properly
Stayed 1 night in Aug 2025

6/10 Okay

Aimee, Newbridge

Traveled with family
Disliked: Property conditions & facilities
For being newly renovated it was in poor condition. The walls had noticeable damage. There is a microwave and fridge. But the hotel on north side is not secure out front. Positive: laundry. Wifi was non existent and no meat in breakfast. Good water pressure.
Stayed 2 nights in Aug 2025

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We enjoyed being able to walk to bars/restaurants. We were in the remodeled side but the bathroom could use improvement.
Stayed 2 nights in Aug 2025

8/10 Good

Kimberley

Traveled with family
Convenient to walk to downtown. Property was under renovation according to signage. Never saw any work being done. Rooms need updating, odour in the room possibly because of carpet. Comfortable for our use. Stayed here years prior and definite decline in service and overall condition.
Stayed 3 nights in Aug 2025

10/10 Excellent

brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean under renovations but very well organized
Stayed 1 night in Aug 2025

6/10 Okay

Susanna

Traveled with family
Liked: Cleanliness, staff & service
It was a little further to main action than expected
Stayed 2 nights in Aug 2025

4/10 Poor

Susanna

Disliked: Property conditions & facilities
The first night was horrible as there was a nois
Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible overall, especially for the price paid ($275 with tx). Our room was in shambles and we had no AC - all other rooms had a window unit except ours. It also does state on their website that there is AC. We arrived at 1am and with two sleeping kids, not worth going back to the reception, which was across the street, to then change rooms… there was mold in the tub and overall a very run down hotel. Breakfast was okay, pool was nice. I am ashamed of having been a customer at this hotel and cannot believe they would host conferences there (I would quit on the spot if my company took me there). This is a 1.5star, definitely not a 3.5.
Stayed 1 night in Aug 2025

4/10 Poor

Pamela

Stayed 3 nights in Aug 2025

8/10 Good

Jacques

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was only partially renovated. The paint, mouldings and overall condition was pretty rough
Stayed 2 nights in Aug 2025