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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
Property entrance
Indoor pool
Lobby
RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout drapes, soundproofing

Reviews

5.2 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Pool
  • Laundry

Explore the area

Map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | Premium bedding, in-room safe, blackout drapes, soundproofing

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, soundproofing

Suite, 1 Queen Bed

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle

Renovated Queen Suite- Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | Premium bedding, in-room safe, blackout drapes, soundproofing

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | Premium bedding, in-room safe, blackout drapes, soundproofing

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | Premium bedding, in-room safe, blackout drapes, soundproofing

Renovated Deluxe Studio- North Building

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Canadas Best Value Inn & Suites Charlottetown

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, (1139)
$187 nightly
The price is $187 total
includes taxes & fees
Canadas Best Value Inn & Suites Charlottetown

About this property

Charlottetown Inn & Conference Centre

3.5-star Charlottetown hotel, connected to the convention center in Downtown Charlottetown
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre features an indoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 6000 square feet (540 square meters) include conference space. This eco-certified hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Complimentary uncovered self parking is available on site.

Charlottetown Inn & Conference Centre is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 6,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 16 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.2
Rating 10 - Excellent. 166 out of 1485 reviews
Rating 8 - Good. 242 out of 1485 reviews
Rating 6 - Okay. 304 out of 1485 reviews
Rating 4 - Poor. 343 out of 1485 reviews
Rating 2 - Terrible. 430 out of 1485 reviews

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

lauretta

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

3 senior ladies in a construction zone.

When we arrived they told us we were getting a newly renovated room. When we entered the room we soon realized that she meant it was just painted that day and the room wasn’t even cleaned from the dust of sanding it before they painted. The fumes were very strong it took my breath away. I’m asthmatic. I called the front desk and she gave us another room. It was better but still had the smell of paint fumes. When we first got there we asked about the pool. She told us that it was open. When we went to go for a swim the pool had brown grime along the edges and there was things floating on the top of the water. The water had a terrible smell as well. The whole building was a construction zone. There was no mention of this on the web site. It was very not such and the tv in the next room was very loud. Late at night around 2am there was a lot of noise from people partying. Not at good stay at all.
Stayed 1 night in Mar 2025

4/10 Poor

Zoe

Liked: Cleanliness
There was a group of hound adults on my floor (room 167) screaming and partying until 5 am and nothing was done. A mom in one of the adjacent rooms asked them to keep it down at 2:30 because she had kids sleeping, and around 5 I heard a man yelling at them to be quiet but otherwise nothing was done, and that was my entire night stay, just loud partying yelling people. I mentioned it the next morning to the front desk but was just told it was st Patrick’s weekend so people were going to be loud. Really upset.
Stayed 1 night in Mar 2025

4/10 Poor

Sandra

Disliked: Staff & service, property conditions & facilities
The hotel is shabby and has obvious repairs not made to it. Breakfast was minimum effort put into it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Matt

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay the rooms were a little dated and our toilet wasn’t bolted down but overall our family enjoyed the stay and really enjoyed the pool!!
Stayed 3 nights in Mar 2025

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good, staff very helpful, only air conditioning wasn’t working so warm and no bath tub ..
Stayed 1 night in Mar 2025

6/10 Okay

Moira

Traveled with partner
It was an economical choice. It is currently undergoing much needed réservations. The staff were friendly, The shower worked well.
Stayed 1 night in Mar 2025

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Alynn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. When we were leaving we were already checked out for about an hour and realized that our son didnt have his favorite crash car so we went back and the staf at the desk was very nice and had someone go chech the room. It was under the bed. I will definitely be booking there for our next trip up.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ngozi

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Chris

Stayed 1 night in Mar 2025

6/10 Okay

Heather Anne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place was under renovations, but nothing seemed to be happening when we were there during the week. A bit run-down, dirty, and ill-equiped for breakfast in a cold room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they are in the middle of renovations they still where friendly and efficient. We had a leak in our room and buddy came right down and moved us to another room at 11 pm lol. The pool was nice and warm it was perfect. My daughter moved to PEI and this is where we will always stay when we come over. I have a room booked for March 14th I can't wait to come and relax
Stayed 3 nights in Jan 2025

6/10 Okay

Michael

Stayed 1 night in Feb 2025

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, room comfort

Random trip

The staff was friendly however the hotel was under renovations that did not seem safe to leave around. Electrical boxes hanging out of the wall, one night the one area had no lights, etc. The breakfast is yogurt, cereal and waffles The pool was okay but looks nothing like the pictures. It was more like a motel then a hotel. Okay for a night or two but I wouldn't do a long term stays there
Stayed 1 night in Mar 2025

6/10 Okay

Carolin, Cardigan

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room smelled like old carpet. There was Mold on the tiles in the bathroom. Good location to downtown.
Stayed 1 night in Feb 2025

6/10 Okay

Caterina

Business traveler
Liked: Room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Denise

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When entering the hotel the check in area was nice but as you walk to the hallway to the rooms it is very noticeable they are renovating , it would have been nice to have known this when booking . There drywall mud splatter on the old worn down carpet. The room was very dated , the doors to the room and bathroom ratty looking . The bathroom , the shower area was art of the whole bathroom so after showering walking across the tiles was very slurry and dangerous . A accident just waiting to happen. The bed was so old and you couldn’t help but to lean into the center of the bed . Friday night we didn’t sleep there were teenager yelling and banging on doors till 12:30-12:45 , not impressed at all. The breakfast well let’s just say very bad . let’s just say the food was stale. Do not recommend this place till it is completely renovated .
Stayed 2 nights in Feb 2025

4/10 Poor

Alecia

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I understand they are undergoing renovations but it seems that everywhere you look, things are torn apart, held together by tuck tape and just generally unkept. Not to mention salt stains on our room floor from a previous guest/staff member. The floors feel like they haven’t been cleaned for weeks and there a hairs in the bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Katie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed review

We went here for my girlfriend’s birthday, since we love PEI and don’t get to go super often. The room was very sweet, clean and organized. The bed was comfy, so was the couch and little chairs by the windows in the living room. The power did randomly go out around 11pm, and no information was given. I could hear people upset in the hallway, trying to figure out what happened. Went to ask what happened, they claimed it was the whole city but the buildings both across the street and beside had their lights on, also claimed it was scheduled? If it was scheduled, why was there no word of it during check in? The power was out for approximately 2-3 hours. So we decided to go to bed early, what else was there to do? In the morning, went for breakfast; there was muffins, bagels, cereal, coffee, tea and juice being served. The bagels were super dry, and the juice we had was very water downed to the point there was a colour difference in the cup and flavour. Afterwards, asked about the power situation again, was told I could talk with the manager after to see what could be done. Re-explained what happened to him. Just to be told it was the whole city (when I know it was not) and that we got a crazy good deal and that the same room we had would’ve easily been $400 dollars anywheres else. Not sure how that was a helpful comment, but there was nothing other than an apology for the inconvenience.
Stayed 1 night in Feb 2025

6/10 Okay

Sky

Stayed 2 nights in Jan 2025

2/10 Terrible

Shaun

Stayed 1 night in Feb 2025

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Jane

Really friendly staff, but the mattress in the room was really soft with a dip in the middle. Breakfast foods were very stale. Also so loud all night
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under constructions
Stayed 1 night in Feb 2025