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Cedros Vacation Packages

Family of Nine Left Stranded Outside in the Dark An extremely distressing experience. I booked Flowers of Joy Wellness Villa through Hotels.com for nine family members, including my elderly mother and four children aged 7–14. The host called on check-in day and I confirmed arrival between 5–6 pm. Check-in was advertised until 9 pm. At 6:06 pm, I WhatsApped to say we were almost there; the message was delivered. We arrived at 6:20 pm, but repeated calls went unanswered. At 6:24 pm, I messaged that we were at the gate. Again, the message was delivered. I continued calling until 6:43 pm with no response. As darkness fell, nine of us were stranded outside a locked compound. My elderly mother became distressed, while the children were tired and hungry. This was not simply poor service—it was now a serious safety concern. Hotels.com spent approximately 1 hour 40 minutes finding emergency accommodation for nine people on a Friday evening. Thankfully, Kapok Hotel accommodated us around 8 pm and was outstanding. The host finally called around 8:30 pm, stating his phone had died. Regardless, our arrival had been confirmed and we arrived within the advertised check-in period. I strongly caution families, particularly those travelling with children or elderly relatives. Huge thanks to Hotels.com and Kapok Hotel for coming to our rescue.

The staff was nice and the room were comfortable

The room is air-conditioned and suited my two nights. The location was ideal very close to food stores.

The staff were very helpful and were willing to engage you on topics related to the facility as well the various birds and other animals that are part of the estate. the staff assigned to the main house and the dining facilities were also friendly and helpful. They were proud to highlight the various meals that were on offer and to discuss the local content in the preparation of the meals. My 2 grandchildren who came on a day pass were super excited to explore the various trails especially the ones leading to the pools, where they had a ball bathing in the pools and the walk-through nature. My granddaughter is a picky eater, and the dining room staff were all too willing to assist in ensuring she had something to eat she enjoyed.