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Castellana Grotte Vacation Packages

Beautiful

We thought this hotel was charming. On arrival we received a friendly and efficient check in by reception. Our room was clean and we appreciated the very effective air conditioning and the small fridge in room. Breakfast was lovely and varied. Hotel was in a great location. Easy to park and near good shops and restaurants. Recommend!

To whom it may concern. The refrigerator was not working. Called the front desk and no one came. The television was a joke. The basic channel were not available. Not sure i will be back. We are talking base amenities, Television e refrigerator. Thank you for your time. Respectfully yours. Patrizio Turco.

The hotel room was beautiful and immaculately maintained. The hotel staff was beyond attentive and hospitable. We were greeted in the parking lot by two staff members that proceeded to help with our luggage. We were then served tea upon our entrance. Their BROS restaurant was superb! Excellent service and a great meal! Even their "resident" cat, which we endearingly nicknamed Puccia (for the Puglian bread) Martina (for the town) was so so friendly. His name during our stay was Puccia Martina. The grounds were so private and peaceful. In a great location close to town. We used this as our home base and drove to places like Locotorondo, Alberobello, Ostuni, and several beautiful beaches. Would not think twice to stay there again.

I did not give it a complete five stars because transportation using the shuttle into the town was not very easy to use. The staff would say one time the staff would also say that we needed reservations every time we made reservations in the return coming back they didn’t accommodate for the amount of people coming back, and they also would not return with another van or shuttle, and you were told to figure out a way back to the hotel, which was not very customer service friendly. When you write down a list of names and people make reservations to return back, you need to make sure you have accommodations for that amount of people. Also, every night when we would make reservations each person at the front desk had a different story so first you said they said anytime after 7 o’clock you can make a reservations another person would say no only at 11:30 so you were getting different answers from each person and you never knew how you were gonna get back so honestly after a while we would try to find a toque toque in town to try to get back to the hotel because it was ridiculous. You cannot say you have shuttle service for gas if you don’t accommodate for all your guests.

The hotel is conveniently located very close to the airport.

The property was simply magical. It was incredibly private, absolutely beautiful, and the staff was amazing. I will be returning many times in the future.