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I received an email that we were getting something like a vip treatment. However we did not even received a bottle of wine that was listed on the email. It want even mentioned. Communication was very limited. Otherwise it was a very nice facility

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Great room in a great location. We were in #15. Had everything we needed in a great location by all the South Beach action. Fabulous price! Would definitely stay again!

Nothing great about this hotel. The hotel is in need of a remodel. We had mold all in the shower and under the sink faucets. No help from the three guys working outside to help with bags. Just three guys standing around trying to not make eye contact with you. You have about 6-7 steps to get your luggage up. We tried to ask about a taxi. We stood at his work station and he never would acknowledge me, until I said excuse me and then told me to go inside to book one. The front desk staff were not friendly at all. We had to wait awhile to get our room which we knew. After 3 hours I went to check because I watched three people walk up and get a room. Acted put out because I didn’t receive the email notification to tell me my room was ready and why was I up there. The worker got me keys to our room. Sheets dirty The luggage was supposed to be brought up to our room. Nope! After an hour of waiting, we went to get our luggage. We got in from an excursion at 10 pm. We brought a slice of pizza back to the hotel lobby and ate it at the tables they have where you can eat. After the fact, when I took my trash to the guy to throw away, he said “next time, don’t bring food from outside to eat in here.” There were no signs put out that mention that. And we bought a piece of cake from their store to eat. The pool is small for a Riu. I was out tanning by the pool and the guy never came by to ask if I wanted a drink in the 3 hours I was out there. I know, I know, third world problems.

The View, was so NYC..... LOVED it... The Breakfast was spectacular......

Like the bathroom simple yet modern design

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.