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Cartajima Vacation Packages

I arrived to find out that my mobility needs were not met. Too far to walk from the elevator. I needed a walk in shower. The second room was okay but had a bathtub that I couldn't use. The next day they found a very nice room with a view close to the elevator and a shower. I am back to the hotel at around 11.00 in the evening. There was nothing to eat at all. I tried to book the sauna for the next day and they said that the charge is 16€ for one hour. I said that it doesn't list charges in the hotels. Com discription. I opened the app and showed it to him. In the meantime a man showed up and said that he was given a dirty room. The sheets were not changed and he was definitely not happy. The next day I went for my sauna and it was cold. I was told that the wrong time was given. This hotel caters to Spanish clientale. The front desk clerks barely were proficient in English. I told them that I was not happy and would be leaving one day early. They said that they will refund my money for one day. The money hasn't come to my account yet. I would not stay here again due to how isolated the hotel is, the lack of food after a certain hour, and the overall lack of consistency in customer service.

Very friendly staff, rooms were cleaned every day, no charge for a 2hours of staying, perfect location, strongly recommend

Wonderful experience. The place is clean and staff are so friendly

We had a room on the first floor and could hear EVERYTHING outside which made it hard to sleep. Overall it was a good space, clean, and great location.

It was great!

Fantastic better than the photos