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Grand Sirenis Cartagena

4.0 star property

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Photo gallery for Grand Sirenis Cartagena

Exterior
Property video
Restaurant
Lobby sitting area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included
$256
Jan 12 - Jan 13

Explore the area

View in a map
Anillo Vial Manzanillo del Mar, Kilometro 3 - 750, Cartagena, Bolívar
  • Place, Playa Manzanillo
    ‪3 min walk‬
  • Place, Karibana Golf Club
    ‪6 min drive‬
  • Place, Bocagrande Beach
    ‪31 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Free minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony | Free minibar, in-room safe, desk, laptop workspace

Superior Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 366 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Grand Sirenis Cartagena

4-star hotel in Zona Norte
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include 3 bars/lounges, a 24-hour fitness center, and a poolside bar. Change of towels is available on request.
Grand Sirenis Cartagena offers 147 air-conditioned accommodations with free minibar items and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Grand Sirenis Cartagena is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Sirenis Cartagena features 2 outdoor swimming pools and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

2 meeting rooms are available. This all-inclusive hotel also offers multilingual staff, a garden, and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Sirenis Cartagena is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Grand Sirenis Cartagena has 2 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Conference center

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Karmairí Cartagena
Grand Sirenis Karmairi Hotel
Grand Sirenis Karmairi Cartagena
Grand Sirenis Karmairi Hotel Cartagena

Grand Sirenis Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 69 reviews
Rating 8 - Good. 12 out of 69 reviews
Rating 6 - Okay. 8 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 11 out of 69 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christelle

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly. We slipped twice in the pool as they use tile at the bottom of the pool. Overall, the accommodations were not up to the expected standard.
Stayed 4 nights in Oct 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 3 nights in Oct 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap)
Stayed 3 nights in Sep 2025

6/10 Okay

Mackenson

Stayed 7 nights in Sep 2025

8/10 Good

Sharnetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star. The food was great Staff we’re exceptionally attentive and helpful even with the language barrier.
Stayed 1 night in Sep 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food the variety of fruits. Lots of vegetables and real fruit juices. The area around the pool, definitely needs a better green RUG- its really bad and torn apart. Overall I would stay there again. Luis Ruiz, Editberto, all the dinning and breakfast crew' extremely attentive.
Stayed 5 nights in Sep 2025

2/10 Terrible

Ginny, Corona

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked, At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor , I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service. There is a construction going on next to the hotel and the noise and dust is unbearable. The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked. For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked. Please stay away from this hotel. It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling. Not a save building structure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chantyel

Liked: Staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

katie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and room decoration
Stayed 3 nights in Sep 2025

10/10 Excellent

SANDRA Yokasta, new york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito y en excelente condiciones. Los empleados muy amable. Lo que no me gustó que no tienen variedad en el menú. Después de eso todo excelente
Stayed 4 nights in Sep 2025

4/10 Poor

julio

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Karla

Stayed 4 nights in Aug 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia
Stayed 3 nights in Aug 2025

2/10 Terrible

Jesus

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS HOTEL!!!! If you came across this “5 star hotel”, PLEASE BE INFORMED IT IS THE COMPLETE OPPOSITE!! 1. This hotel is full of locals, therefore if you are from another country, you are not welcomed. All of the staff ignores you and does not greet you nor try to help you. This is NOT for tourists. 2. This so called “resort” is the complete opposite from what Expedia, Viator and Booking websites show. Do not fall for the pictures you see. This is an unsanitary and DANGEROUS HOTEL. You do not get an ocean view. Instead you get a trashy construction view everywhere you go. 3. The rooms- EXTREMELY DISGUSTING, there is mold everywhere you go. You can smell it as soon as you enter the room. They try to cover up the smell with paint, but trust me, if you suffer from sinus allergies, you will immediately become congested and sick once you enter these rooms. 4. Bed bugs- we only stayed one night, and immediately developed rashes all over our bodies from the bed bugs on the sheets. Truly unsanitary. 5. The food- they leave the food out in the lobby for who knows how long. The cups and silverware are all old and nasty. A wine glass is supposed to be clear, NOT yellow. 6. The staff & management, All in all, we have been trying to request our hard-earned money back because we absolutely did not stay past one night, and they HAVE NOT ANSWERED OUR CALLS NOR RETURNED OUR MONEY. HOTEL WILL ROB YOU! They refused to give us any type of paperwork or statement 200$ a night
Stayed 6 nights in Aug 2025

10/10 Excellent

Trenton

Stayed 4 nights in Aug 2025

10/10 Excellent

akeem

Stayed 4 nights in Aug 2025

2/10 Terrible

Rudolph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel u can stay in i cant find 1 good thing about it u cant go to beach at 5 not part of hotel food garbage room moldy staff garbage u starve to death in that hotel 1 day i stood am still fighting fie my refund for the 3 days left i had to leave and stay some were else after the 1st day i dont recoomend this place to anyone dogs live better in the streets than this place and and still trying to get my refund back
Stayed 4 nights in Aug 2025

6/10 Okay

Cesar

Traveled with partner
Disliked: Staff & service, amenities
Staff was very friendly and professional BUT VERY SLOW and not attentive. The room fridge wasn't restocked, tried calling the front desk several times but they never responded. Bars needs more options for mixed drinks and more variety for the buffet. Inside Pool area needs maintenance and more towels. The back pool area towards the beach is small and the downstairs bar is unattended. Small reserved section for the beach but the view is blocked by small vendors and restaurants. The people of work there are always battling for business with the others and can get loud. Overall I wouldn't recommend this location. NEEDS A LOT OF ATTENTION.
Stayed 5 nights in Jul 2025

2/10 Terrible

Tamia

Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, I genuinely believed we were at the wrong location. The photos online are incredibly misleading and do not reflect the actual state of the resort. We were greeted by a dog lying idly at the entrance—not exactly the warm welcome one expects. The restaurant had a strong, unpleasant odor and offered extremely limited food options. The bar was just as underwhelming, with only three stools available—not nearly enough for guests at a so-called full-service resort. Upon entering the room, we were immediately hit with a foul odor that made it difficult to settle in. To make matters worse, there was loud construction taking place directly across from our room. As we walked to our space, construction workers whistled at us, making us feel deeply uncomfortable and unsafe. This behavior is unacceptable and completely inappropriate in any professional hospitality setting. The second pool was an absolute eyesore—dirty, filled with algae, and clearly unmaintained. It was unusable and further solidified our decision to leave the property altogether. We quickly found an Airbnb, which saved what would have otherwise been a disastrous trip.
Stayed 4 nights in Jul 2025

10/10 Excellent

WILLIAM, ASHBURN

Traveled with family
Liked: Amenities
Great attention
Stayed 1 night in Jul 2025

8/10 Good

Eric

Stayed 4 nights in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Vacay Stay

The staff was amazing and friendly. The rooms could use some upgrades, especially the shower and toilet area. Other than that the food was really good. Access to the beach was great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ariandna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very attentive, helpful and super friendly! The food was delicious and there was always variety from different meats, rice, fruits and desserts. The drinks were always refreshing. I really enjoyed how welcoming and approachable the staff was. I was also impressed by how involved management was and very personable. I enjoyed my stay here because thanks to Chester/Franklin there was always entertainment whether it was in the inside bar or by the pool. I went as a trip with 2 other friends but this resort was also kid friendly with activities by the pool. I highly recommend this resort, the views were fantastic!
Stayed 5 nights in Jul 2025

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is not being maintained. The smell of mould in the air is very obvious everywhere you go. When we were checked in, we were given a room that had yet to be cleaned and still had dirty bathroom, unmade bed, leftover food. I asked for a second room, but in addition to not being shown as the pictures it was beside a massive condo construction. They did end up moving us into a different building closer to the beach, which was better but still had issues and still had construction all around us. I think it’s very important that you update your website with this information
Stayed 7 nights in Jun 2025