*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities or services will be unavailable from January 16 2024 to August 31 2024 (dates subject to change):
- One of the bars/lounges
- One of the dining venues
The property will be renovating from January 16 2024 to August 31 2024 (completion date subject to change). The following areas are affected:
- One of the dining venues
- Bar/lounge
Guests will have access to the following alternate facilities during the renovation:
- Recreational facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
Hyatt Regency Cartagena features a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.
Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This luxury hotel also offers a terrace, an arcade/game room, and tour/ticket assistance. Onsite covered self parking is complimentary.
Hyatt Regency Cartagena is a smoke-free property.
- Number of outdoor pools - 3
- Newspapers in lobby (surcharge)
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Internet access in public areas - high speed
- 24-hour front desk
- Covered parking
- Conference space
- Spa treatment room(s)
- Porter/bellhop
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2016
- Free self parking
- Dry cleaning/laundry service
- Free WiFi
- Pool sun loungers
- Health club
- Smoke-free property
- Number of coffee shops/cafes - 1
- Swimming pool
- Food and water bowls
- Children's pool
- Safe-deposit box at front desk
- Conference space size (meters) - 1200
- Terrace
- Luggage storage
- Breakfast available (surcharge)
- Number of restaurants - 1
- Concierge services
- Conference space size (feet) - 12917
- Conference center
- Snack bar/deli
- Laundry facilities
- Total number of rooms - 285
- Number of floors - 42
- Arcade/game room
- Wedding services
Family Friendly Amenities
- Number of outdoor pools - 3
- Children's pool
- Free WiFi
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Arcade/game room
- Free cribs/infant beds
Room Amenities
Hyatt Regency Cartagena offers 285 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
- Air conditioning
- Television
- Wheelchair accessible
- Alarm clock
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Hair dryer
- Iron/ironing board
- In-room safe
- Ceiling fan
- Room service (24 hours)
- Desk
- High-speed internet access
- Turndown service
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Shower only
- Free WiFi
- Down comforter
- Egyptian-cotton sheets
- Individually furnished
- Individually decorated
- Memory foam mattress
- LCD TV
- TV size measurement: inch
- iPod docking station
- Rainfall showerhead
- Connecting/adjoining rooms available
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 2
- Laptop-friendly workspace
- Wheelchair-width doorways
- Wardrobe or closet
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hyatt Regency Cartagena has a restaurant on site.
Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
- Swedish massage
- Number of treatment rooms 1
- Sports massage
- Body scrubs
- Aromatherapy treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately COP 76000 per person
- Pet fee: COP 80 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Pets allowed in specific rooms only
Security system
Debit cards not accepted
Protective clothing is not available to guests
Staffed front desk
Carbon monoxide detector
LGBTQ friendly
Smoke detector
Children and extra beds
- Children are welcome.
Pet Policy
- Pets allowed for an extra charge of COP 80 per accommodation, per stay
- Dogs and cats only
- Up to 44 lbs per pet
- Pets cannot be left unattended
- Food and water bowls are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Hyatt Regency Cartagena Hotel
- Hyatt Regency Cartagena Hotel
- Hyatt Regency Cartagena Cartagena
- Hyatt Regency Cartagena Hotel Cartagena
Hotel Reviews
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