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Hyatt Regency Cartagena

4.5 star property

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3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
$168
Oct 5 - Oct 6

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Clock Tower
    ‪18 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Ocean View Residence

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 775 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 775 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Regency)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(30 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(61 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 409 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 409 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Residence

2 Bedroom Residence | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

2 Bedroom Residence

9.4 out of 10
Exceptional
(8 reviews)
  • 968 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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Exterior

Hilton Cartagena

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,207 reviews
Hilton Cartagena

About this property

Hyatt Regency Cartagena

4.5-star hotel in Bocagrande
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Hyatt Regency Cartagena features a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 12917 square feet (1200 square meters) include a conference center. This luxury hotel also offers a terrace, an arcade/game room, and tour/ticket assistance. Onsite covered self parking is complimentary.

Hyatt Regency Cartagena is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kokau - Onsite restaurant.
Amacagua Lounge - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12,917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from January 7 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 410000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Reviews

Hyatt Regency Cartagena Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1116 out of 1396 reviews
Rating 8 - Good. 156 out of 1396 reviews
Rating 6 - Okay. 49 out of 1396 reviews
Rating 4 - Poor. 32 out of 1396 reviews
Rating 2 - Terrible. 43 out of 1396 reviews

Reviews

10/10 Excellent

Anique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Pinchas

Stayed 5 nights in Jun 2025

10/10 Excellent

Omar, Las Vegas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have a fabulous stay at Hyatt Regency Cartagena. Hotel is very clean, has a great location close to shopping centers, stores and only like 10 minutes away from the Wall City. Everybody was very nice and attentive, Marcelo helps us get to our room and made great recommendations that help us with our stay. We loved having breakfast at the buffet, everything was delicious and Yulieth and Nimia always welcomed us with a great smile and was always a pleasure talking to them. We also have dinner at Kokau, everything was delicious as well. Our server Luis Miguel was amazing every recommendation he made was spot on. We have a great experience, we will be back soon!!
Stayed 6 nights in Jun 2025

8/10 Good

Margaret T Tabitha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Ester

Very good and one of the most convenient to stay. The staff is amazing the food excellent.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jesus Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel. Their customer service was excellent and the breakfast buffet, wonderful! We were served by Clara several times and she was amazing! I have already recommended it to my friends, and we’ll definitely go back again.
The views from our room were fantastic!
Stayed 4 nights in May 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Marsha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay and would definitely return. The hotel was kept clean and well-maintained around the clock. The front desk staff were friendly, knowledgeable, and gave a full breakdown of what to expect during our stay. Check-in did take about 30–45 minutes, even with a short line, but they made sure we were fully informed. One thing to note: depending on which tower you’re in, you’ll need to take one elevator, get off, and switch to another set to reach your room. Slight inconvenience, but manageable. The pool area was clean and peaceful, and service there was much faster than the restaurant. The restaurant at night was the one downside—service was consistently slow even though it wasn’t busy. Still, the buffet food was on point, savory, and really pleasing to the palate. The gym had a gorgeous view with floor-to-ceiling windows, but getting in was a little confusing at first with the key card. Once inside, it was solid—machines were decent and the space was clean. Our room had a beautiful bay view and a spacious living area. It was quiet, relaxed, and felt very adult-friendly. Hardly any kids, and the few we saw weren’t loud. One night, a rowdy group by the pool got too loud, but security stepped in and handled it right away. All in all, a really pleasant stay with kind guests, clean spaces, and a calm atmosphere. Would absolutely stay again.
Infinity pool rooftop 3.5 out of five stars a couple of the dishes are quite tasty. Some I wouldn’t have again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Edwin, Bayshore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was 5 stars all the way ! Once,you walk thru the doors.You were politely greeted by Everyone. The front desk,the bell hop(Manuel),& security. It felt like you were staying with distant family from another country. Taxis were always available right outside the hotel.There was a 4 story mall right next door. A bank and ATM machines on the 1st floor.(with security standing by the ATM machines)And,a awesome food court on the 4th floor. Manuel,was a great help.He left a list on our desk. recommending restaurants.Places to visit. Areas to stay away from.Even housekeeping were so genuinely polite. My wife was speaking to her.and,she mentioned that she loves Mangoes.And,the very next day.there was a small basket filled with Mangoes ! I've stayed at numerous hotels(here and abroad).And, By far. The Hyatt Regency made my vacation feel like we were royality ! We will definitely be repeat customers !
Stayed 5 nights in May 2025

10/10 Excellent

Alfredo

Stayed 1 night in Jun 2025

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, place was extremely clean, the views from the room and the pool were amazing! Only issue we had was the key kept giving out, don’t put your key next to your phone! Or you will find yourself going to the 1st floor to get it recharged!
Stayed 5 nights in Jun 2025

10/10 Excellent

Luis

Stayed 4 nights in Jun 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel
Stayed 3 nights in May 2025

10/10 Excellent

Ramzi

Stayed 5 nights in May 2025

8/10 Good

Ramiro

Stayed 3 nights in May 2025

10/10 Excellent

Michael, Phoenix

Stayed 4 nights in May 2025

10/10 Excellent

TEMITOPE

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Jose A

Liked: Cleanliness, amenities, property conditions & facilities
Verry good 👍
Stayed 2 nights in May 2025

10/10 Excellent

Jairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely worth it. Clean area with very polite staff very attentive staff
Stayed 3 nights in May 2025

10/10 Excellent

Gaurav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing ! The hotel rooms facing the bay or the ocean are fantastic ! Rooms are of good size and the food is out of this world ! Very friendly staff ! I enjoyed my stay thoroughly ! Highly recommend ! Special call out to Yercelis, Natalia, Kaitlyne, Katiusca and Fernanda ! You guys were FANTASTIC !!
Stayed 4 nights in May 2025

8/10 Good

Darnell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and check in was very easy. The room was very clean, spacious and the bathroom set up was cool. There was a bar at the pool but it’s probably better to get liquor elsewhere depending on your preference. There were a lot of people trying to sell you a lot of tourists things outside the hotel constantly no matter if they seen you a million times but then you realize it’s they’re bread and butter and you want to purchase something at least. All in all the hotel was nice and the stay was not bad at all.
Stayed 4 nights in May 2025

10/10 Excellent

ANGELA

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. The Club rooms were great, higher view and breakfast included was delicious. Kimia greated us every morning for breakfast and our check-in with Genesis was easy and seem less. I’ll definitely be back to stay here again. Oohhh, I must mention the 2 and half hour spa treatment was one of the best I’ve ever had. No complaints from ya’ girl, west-side Chitown born & raised! AngieBitsMe
Stayed 5 nights in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very relaxing stay. The food was delicious, the ambiance was wonderful and the staff were so friendly!
Stayed 1 night in May 2025

2/10 Terrible

Adebayo

Stayed 2 nights in May 2025

10/10 Excellent

Patricia Machado

Traveled with family
Liked: Amenities
Muy linda y limpieza del hotel excelente comunicación y atención muy amable todo el personal del hotel
Stayed 3 nights in May 2025