Estelar Cartagena de Indias Hotel

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

Guests must provide health documentation

Guests must provide proof of COVID-19 vaccination

Property follows sanitization practices of CovidClean (Safehotels - global expert)

Property does not offer onsite COVID-19 testing

Masks are compulsory at the property

Pets cannot be left unattended

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Pets allowed in specific rooms only

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 11

Social distancing measures are in place

No rollaway/extra beds available

Carbon monoxide detector

LGBTQ friendly

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Gap period enforced between guest stays - 24 hours

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).