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5-star Cartagena hotel in Cartagena Walled City

Popular property highlights

Free WiFi
Outdoor pool
Laundry facilities
24-hour front desk
Multilingual staff

Location

Located in Cartagena Walled City, this luxury hotel is steps from Plaza de San Pedro Claver and San Pedro Claver Church and Convent. Puerta del Reloj and Clock Tower are also within 10 minutes.

Hotel Features

3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 87 rooms boast iPads and offer free WiFi and MP3 docks. Other amenities available to guests include 24-hour room service, minibars, and Egyptian cotton sheets.

Languages Spoken

  • English

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Charleston Santa Teresa Cartagena

Carrera 3 # 31-23, Cartagena, Bolivar 130001

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23 for adults and USD 23 for children (approximately)
  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 10 (one-way), (up to 10 years old)
  • Crib (infant bed) fee: USD 117.0 per night
  • Rollaway bed fee: USD 117.0 per night
  • Facilities fee: USD 12 per accommodation, per night and includes use of:

  • - Fitness facilities
    - Spa tub
    - Spa
    - Swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Only service animals are allowed

Debit cards not accepted

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 117.0 per night.
  • Cribs (infant beds) are available for USD 117.0 per night.

Pets

  • Pets not allowed (service animals welcome)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Pool access available from 7 AM to 7 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotel Names

  • Cartagena Charleston Santa Teresa
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Hotel Amenities

Property Features

In addition to a full-service spa, Charleston Santa Teresa Cartagena features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 2626 square feet (244 square meters) include a conference center. This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Charleston Santa Teresa Cartagena has designated areas for smoking.

  • Express check-in
  • Bar/lounge
  • Elevator
  • Rooftop terrace
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Conference space
  • Spa treatment room(s)
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Coffee shop or café 1
  • Pool sun loungers
  • Free WiFi
  • Outdoor pool
  • Conference space size (meters) - 244
  • Number of meeting rooms - 3
  • Luggage storage
  • Number of restaurants - 3
  • Breakfast available (surcharge)
  • Concierge services
  • Conference space size (feet) - 2626
  • Conference center
  • Designated smoking areas
  • Shopping on site
  • Ballroom
  • Banquet hall
  • Pool umbrellas
  • Reception hall
  • Laundry facilities
  • Total number of rooms - 87
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Wedding services
  • Airport transportation (surcharge)
  • Multilingual staff
  • 24-hour health club
  • Free newspapers in lobby

Room Amenities

Charleston Santa Teresa Cartagena offers 87 air-conditioned accommodations with iPads and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. This Cartagena hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and laptop-compatible safes. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Air conditioning
  • Egyptian-cotton sheets
  • Minibar
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Individually furnished
  • Phone
  • Turndown service
  • Individually decorated
  • Free bottled water
  • Towels provided
  • Bathrobes
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • In-room safe (laptop compatible)
  • Television
  • Cable TV service
  • Room service (24 hours)
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Laptop-friendly workspace
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • In-room massage available
  • iPad
  • Premium bedding
  • Slippers
  • Shower only
  • MP3 docking station
  • Down comforter

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.

Cafe Colonial - This café overlooks the garden.

La Terraza - This poolside restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Harry Sasson Restaurant - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Plaza Santa Teresa - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

Spa Santa Teresa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Boat tours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

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