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Hotel Cartagena Dubai

4.0 star property

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Photo gallery for Hotel Cartagena Dubai

Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Superior Ocean View | Beach/ocean view
Buffet
Reception
1 bedroom, premium bedding, minibar, in-room safe

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Spa
  • Parking included
$157
Oct 9 - Oct 10

Explore the area

View in a map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Clock Tower
    ‪5 min drive‬
  • Place, Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Ocean View

Superior Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Superior Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Ocean View

  • 463 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master Suite Ocean View

Master Suite Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Master Suite Ocean View

  • 592 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Double Room Standard with Air Conditioning

1 bedroom, premium bedding, minibar, in-room safe

Double Room Standard with Air Conditioning

  • 269 sq ft
  • Sleeps 2

View all photos for Twin Room Superior with View

1 bedroom, premium bedding, minibar, in-room safe

Twin Room Superior with View

  • 269 sq ft
  • Sleeps 4

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Twin Room

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Superior with View

1 bedroom, premium bedding, minibar, in-room safe

Double Room Superior with View

  • 322 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, premium bedding, minibar, in-room safe

Suite Junior with View

  • 484 sq ft
  • Sleeps 4

View all photos for Suite Master with View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with View

  • 592 sq ft
  • Sleeps 6

View all photos for Twin Room Standard with View

1 bedroom, premium bedding, minibar, in-room safe

Twin Room Standard with View

  • 215 sq ft
  • Sleeps 3

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About this property

Hotel Cartagena Dubai

4-star hotel in Bocagrande
At Hotel Cartagena Dubai, hit the nearby beach, dine onsite at the restaurant, or enjoy a drink at one of the hotel's 2 bars/lounges.
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Some rates at Hotel Cartagena Dubai are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a convenient ride to the sand and surf, hop on the hotel's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Hotel Cartagena Dubai like an outdoor pool, a children's pool, and a fitness center.

The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts hotel also offers a steam room and a rooftop terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Cartagena Dubai is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Hotel Cartagena Dubai has a restaurant on site.

All inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 m
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center (1,615 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Reviews

Hotel Cartagena Dubai Reviews

6.4

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 133 out of 520 reviews
Rating 8 - Good. 102 out of 520 reviews
Rating 6 - Okay. 102 out of 520 reviews
Rating 4 - Poor. 72 out of 520 reviews
Rating 2 - Terrible. 111 out of 520 reviews

Reviews

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo
Stayed 4 nights in Mar 2025

2/10 Terrible

AIMEE

Traveled with family
Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025

2/10 Terrible

Yamina

Disliked: Cleanliness, staff & service, property conditions & facilities
El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .
Stayed 5 nights in Jun 2025

6/10 Okay

Erika Maria Veloz

Traveled with family
The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Stayed 4 nights in Jun 2025

2/10 Terrible

Fabian De

Disliked: Cleanliness
I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
Stayed 3 nights in Jun 2025

8/10 Good

David

Stayed 6 nights in May 2025

4/10 Poor

MATTHEW

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Stayed 3 nights in May 2025

8/10 Good

Avo

Liked: Amenities
It needs upgrades, maintenance ... Staff is great...
Stayed 4 nights in May 2025

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it. We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience. The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday. Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena. I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
Stayed 4 nights in Mar 2025

2/10 Terrible

Leonor

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bad
Stayed 2 nights in May 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Stayed 2 nights in May 2025

6/10 Okay

Gina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas
Stayed 1 night in May 2025

2/10 Terrible

Janeth

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

pastos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'hôtel est ancien mais propre la literie est excellente le personnel très serviable la nourriture est très bonne

6/10 Okay

Van

Traveled with family
Disliked: Amenities, property conditions & facilities
It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for. I would not come back again
Stayed 3 nights in Apr 2025

6/10 Okay

Jelani David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working. But, maybe i had a bad unit. No one else in my party had these complaints.
Stayed 6 nights in Apr 2025

8/10 Good

Branden

Liked: Cleanliness
Stayed 7 nights in Apr 2025

2/10 Terrible

Marlon

Stayed 3 nights in Mar 2025

8/10 Good

Ryan Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall.
Stayed 7 nights in Mar 2025

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2025

10/10 Excellent

Arcell, ALEXANDRIA

Stayed 1 night in Mar 2025

6/10 Okay

Tiffany

Stayed 7 nights in Feb 2025

2/10 Terrible

Consuelo

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience. Pay the same and go somewhere else for more. Dont get fooled by the name. The images are deceiving. This property needs urgent renovation. The see-through floor squeaks when you step on it. The service was terrible. Water was dripping into the bedroom. I asked the front desk 4 times to fix the water leaqu nonone showed up. When you call the front desk, no one never picks up. I spent 20 minutes daily drying puddles in the bedroom. The all-inclusive is only worth for the comfort and time efficiency. But the food meets minimum aceptable standards. We found a hair ingraved on piece of bread. As far as the drinks go, the bartender does not even know what kind of beer they offer. It did not taste like I wanted another one. I'd rather pay for something with a lable. The hard liquor was whiskey in a slushy. When i asked about the type of whiskey, she didn't have an answer. If you dont stack up with water during the day, be prepared to pay at night. Let's just not talk about the guym. If for any reason you still decide to stay here, make sure you call and ask about additional charges. We were charged additional "tax" on top of expedia tax. Basically, we got taxed twice, and or you can say trump tarrifs are expanding
Stayed 3 nights in Feb 2025

8/10 Good

Cesar

Stayed 2 nights in Feb 2025