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Pepperclub Hotel

5.0 star property

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Photo gallery for Pepperclub Hotel

Executive Suite, 2 Bedrooms | Living area | 55-inch Smart TV with satellite channels
Lounge
Gym
Premier Suite | Mountain view
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$197
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001
  • Place, Bree Street
    ‪1 min walk‬
  • Place, Long Street
    ‪2 min walk‬
  • Place, Kloof Street
    ‪5 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Double Room, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, free WiFi

Executive Double Room, 1 Bedroom

  • 570 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms

Premium bedding, in-room safe, iron/ironing board, free WiFi

Executive Suite, 2 Bedrooms

  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Studio, 1 King Bed

Deluxe Studio, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, 1 King Bed with Sofa bed

Superior Studio, 1 King Bed with Sofa bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Studio, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 3 Bedrooms

Deluxe Suite, 3 Bedrooms | Living area | 55-inch Smart TV with satellite channels

Deluxe Suite, 3 Bedrooms

  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Premier Suite

Premier Suite | Living area | 55-inch Smart TV with satellite channels

Premier Suite

  • 646 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite

Presidential Suite | Terrace/patio

Presidential Suite

  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 3 King Beds

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About this property

Pepperclub Hotel

5-star hotel in Cape Town City Centre
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, a free beach shuttle, and a free manager's reception are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Pepperclub Hotel offers 210 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with hydromassage showerheads, bathrobes, slippers, and designer toiletries. This Cape Town hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Pepperclub Hotel features an outdoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, 4 meeting rooms, and limo/town car service. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a theme park shuttle. Parking is available onsite for a surcharge.

Pepperclub Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
COPA Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Paparazzi Bar - Onsite bar. Open daily.
Ruby's Bakery & Cafe - This café specializes in Modern European cuisine and serves breakfast, brunch, lunch, and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free beach shuttle
  • Casino shuttle (surcharge)
  • Free shopping center shuttle
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (ZAR 150 per day)
  • Secured, covered valet parking on site (ZAR 150 per day)
  • Limited onsite valet and self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • COPA Restaurant
  • Paparazzi Bar
  • Ruby's Bakery & Cafe

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 buildings
  • 20 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 950 per vehicle (one-way, maximum occupancy 6)
  • Covered self parking fee: ZAR 150 per day
  • Covered valet parking fee: ZAR 150 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Pepperclub Cape Town
Pepperclub Hotel
Pepperclub Hotel Cape Town
Pepper Club Luxury Hotel Cape Town Central
Pepperclub Hotel & Spa Cape Town, South Africa
Pepperclub
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel Cape Town
Pepper Club Luxury Hotel Cape Town Central
Pepperclub Hotel Spa
Pepperclub Hotel Hotel
Pepperclub Hotel Cape Town
Pepperclub Hotel Hotel Cape Town

Pepperclub Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 473 reviews
Rating 8 - Good. 139 out of 473 reviews
Rating 6 - Okay. 40 out of 473 reviews
Rating 4 - Poor. 19 out of 473 reviews
Rating 2 - Terrible. 16 out of 473 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a very bad experience with a staff at the bar who was very rude. The staff at the front desk were very pleasant and very helpful. If not for them I would’ve rated staff and serve as horrible! The rooms are very comfortable and neat. I love the rooms. They are luxurious indeed. I noticed my sheets were not changed in a week! I thought this was really bad!! There’s some construction work going on opposite the hotel and this is beyond their control I guess but it makes the front of the hotel dirty and too noisy.
Stayed 5 nights in Sep 2025

10/10 Excellent

Monojeet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Thierno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym was well equipped with a sauna which caters for both men and women together which a bit awkward
Stayed 6 nights in Sep 2025

10/10 Excellent

Olanrewaju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pampering was taken to a new level

Service was top notch. Cleaning was taken to a new level. True 5 star hotel. Nothing more to add
Stayed 6 nights in Aug 2025

10/10 Excellent

Hardeep

Stayed 1 night in Aug 2025

10/10 Excellent

Liwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and professional
Stayed 4 nights in Aug 2025

6/10 Okay

Mary-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, there is MAJOR construction directly across the street that begins at 7am -- even on the weekends. The stay was perfection, except for that dream of finally getting to sleep in :/
Stayed 1 night in Jul 2025

10/10 Excellent

elz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew, Smithtown

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jun 2025

10/10 Excellent

Susanna

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Luxurious accommodations. Excellent staff
Stayed 2 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, clean and quiet with nice views.

Really spacious wonderful rooms in the centre of town. Excellent breakfast buffet with made to order options.
Stayed 4 nights in May 2025

6/10 Okay

Shamica

Stayed 5 nights in May 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice area, reasonable rates

Purely a gem. I was concerned about staying in a hotel in the Bo Kaap area. Everything was terrific beginning with the staff that couldn’t do enough for us, the room was large and very clean and comfortable. The bed was very comfortable as well. The area was quite convenient for restaurants and activities. The area was quite safe for Cape Town. Breakfast was yummy. There’s also a shuttle to the V&A waterfront. We will be back soon!
Stayed 1 night in May 2025

10/10 Excellent

Debera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

CHRISTINA

Liked: Cleanliness, property conditions & facilities, room comfort

Solo traveler in City Center

As a solo female traveler, my #1 priority is safety. I do my research - I wanted to see a lot of things around Cape Town. This seemed like the perfect spot, even though it is 1 block from Long Street. I liked that they offer a shuttle to V&A - it was great. They also have a shuttle to Camps Bay. The day I wanted to go to Camps Bay, I put a Do Not Disturb sign on the door & left. The shuttle was 20 mins late, so I decided to Uber & take the shuttle back from Camps Bay in the afternoon - I communicated this to the staff very clearly & it was understood that I would be coming back on the afternoon shuttle. The shuttle did not arrive at the pick up spot I was told to go to. After waiting 30 mins in a dark parking garage, I called & the Manager told me the driver didn't see anyone (I was 10 mins early for pickup) - the Manager told me in 3 follow-up calls that they were sending a car (different cars). Nothing ever came. Finally, I went to the curb and paid cash for a ride back to the hotel. Upon entering my room, I could see that someone had been in my room. The Manager said that didn't happen. When I pushed the issue, he showed me a line by line print-out of all the digital logged enters/exits from my room - many of which were from times that I was not even on the property (I showed him my Uber schedules). He had no explanation - he Gaslighted me like I just didn't remember, or as if I didn't know when I was at a restaurant having dinner. NO RESPONSIBILITY OR CONCERN. SO UNSAFE!
Stayed 5 nights in May 2025

8/10 Good

Mychel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice property and conveniently located!
Stayed 1 night in Apr 2025

10/10 Excellent

Marinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and tastefully decorated.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good. some staff were amazing. breakfast staff not so much.
Stayed 3 nights in Mar 2025

10/10 Excellent

THIERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything! great breakfast and the shuttle was always on time
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jolanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. Good breakfast
Stayed 3 nights in Feb 2025

6/10 Okay

Deshanie

Traveled with family
Disliked: Cleanliness, staff & service
Did not like the location.
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to stay. Staff are very professional. Very good service from checking in, having luggage deliver to your room, room service, breakfast to checking out. Will definitely use this hotel again. Keep up the good service.
Stayed 2 nights in Dec 2024

6/10 Okay

Sarah

The day time staff was excellent . The hotel lobby and restaurant itself were clean . There was a roach in the bedroom and the restaurant bathroom .
Stayed 2 nights in Dec 2024

2/10 Terrible

Francesca

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible staff
Stayed 4 nights in Nov 2024