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I requested a room accessible for my 90 year old mother with a walker. We got that. I asked the front desk woman if there was another entrance to the pool because the one at the entrance had many stairs. She said no. Another traveler in the lobby told me there is one around the back. The staff member said they never took her around the property and trained her when the woman said that. They play music all day and night until 10:30pm outside my room by a speaker. I requested it be turned off and a different front desk member said he didn't know how and the maintenance guy hadn't been there for 2 weeks. I got a text when I arrived to say to text with any questions, but when I texted I got no answer. I asked for early check in which they did. Then they charged me $20 for it without telling me there was a charge at the time.

It was a spacious, clean, well thought out space with all the expected amenities. The location is ideal, and the hotel is truly a treasure.

I was expecting to be absolutely wowed coming to the cliff house. It was just ok. The water presser in the shower was horrible! Food was sub par, I tried to get a drink with grenadine, was told they didn’t have it. Tried to get possibly a mocktail with lavender, didn’t have it. My husband wanted a simple root beer, they didn’t have it. Lots of screaming kids all over the place. And 2 young boys working the breakfast cafe were not what you’d expect to be working there. They were rude and definitely showed they did not want to be there. For the price we paid to stay there it was not worth it. The fitness center floor looked like it hadn’t been swept or vacuumed in quite a while. No water in there either.

Great hotel. beautiful views of the river. The room was clean and very comfortable. This was my second stay and not the last.

For a room priced at this level even in high season it lacked both features and amenities. The staff tried very hard but they were limited in what they could do. The one thing it did have going for it was its location which is very good.

We were only there for 1 night, but the innkeeper made a great suggestion for dinner. Overall a great place and would stay again.

Friendly staff, went above and beyond.